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The spokeswoman confirmed that the company is in communication with publishers who may have been affected.
The streaming music platform did not notify why it let Megaphone’s security certificate expire.
The service came back online just before 0600hrs and it was not until 0945hrs that it was fully resolved.
Digital platforms may be the most affected if a massive crash of their systems is recorded, as is the case of Spotify where its users suffered for around eight hours without being able to listen to their favorite podcasts, due to that the network had an interruption with the Megaphone server during the night of Monday, May 30 and the first hours of this Tuesday, May 31.
According to data from Statista, it took Spotify a while to take off. By the time it turned five in 2013, the streaming pioneer had some 30 million active users and eight million premium subscribers. Since then, the figures for monthly active users (MAU) and Spotify’s premium subscribers have continued to grow steadily, reaching 365 and 165 million, respectively, in June 2021.
Massive Spotify failure
According to reports offered by Erin Styles, a spokesperson for Spotify, the failures were due to the fact that the company did not renew Megaphone’s security certificate, which caused that the contents stored in said space could not be enjoyed by consumers.
“Magaphone experienced a platform outage due to an issue related to our Secure Sockets Layer (SSL) certificate (…) During the outage, customers were unable to download podcast episodes from stored publishers,” said the brand spokesperson.
Likewise, Styles confirmed that currently the problem has been restored and the episodes are fully available. for fans who access them through the music app.
In that same order, the spokeswoman confirmed that the company is in communication with the publishers who could be affected.
After making those statements, the streaming music platform did not notify why it let Megaphone’s security certificate expire, in addition to why it took so long to fix it, since it expired at 8:00 p.m. (Pacific time), according to data found by Podnews.
Media explain that the problem was not resolved until eight hours later, based on the information provided on the official server page.
They explain that the service was back online just before 06:00 a.m. and it was not until 09:45 a.m. when the company notified that the problem was completely resolved.
server importance
Experts assure that the importance of the storage server is enormous for podcast episodes, since its objective is to insert dynamic advertisements in the different chapters that the channels dedicated to this turn in multimedia content have.
As well, it has the feature that the user, content creator, can access a set of tools to create quality content, as well as measure its impact and learn how to monetize their programs.
This company not only works with this app, it also collaborates with Apple Podcast and Google Podcast.
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