HSBC supports unsuccessful transactions between October 10-18.
The bank agrees to reimburse account holders for commission payments.
Users will also receive an extra bonus on their next purchases.
After a series of failures in its system, which did not allow transactions with debit cards or withdraw cash between October 10 and 18, HSBC’s refund was announced to all affected account holders.
The bank had no choice but to reward all users who were unable to dispose of their money either electronically or physically, that is, all those who perceived unsuccessful transactions at ATMs or point-of-sale terminals, so this Friday announced that it will discount all the commissions that were charged to them for using the ATMs of other banks.
The money will come with the legend: “beret commission cashiers other banks” in the account statements of those who presented damages. In the details, HSBC explains that the maximum returned will be 250 pesos.
What’s more, HSBC revealed that account holders will also receive a 5 percent refund on all their cumulative purchases with a maximum value of 5,000 pesos; these will only be subject to purchases with the debit card between November 1 and 10.
“We are sorry and we take action. We know that you had a bad experience not being able to use your HSBC debit card during the period of execution of improvements to our system ”, says the message that the bank has begun to send to its customers.
According to the banking institution, they have already located the people who were affected by the computer damage that HSBC Mexico presented, as a damage analysis was made and a commitment was made to compensate users to reiterate their loyalty to the bank.
Viral discontent
Although the failures in HSBC ATMs and cards began in the first week of October, it was the 15th that caused the most dissatisfaction and anger among its customers, as it left them without a fortnight.
The bank immediately became a trend in social networks, where the complaints did not stop coming out and even memes crossed the web of anger and mockery against the bank.
HSBC and CitiBanamex right now. pic.twitter.com/I55ZKT0i5c
– Gabriel Martínez (@pcsolucionesnet) October 15, 2021
However, although the company has already apologized to those affected and announced various benefits to remedy its error, there were still users on Friday criticizing its service both on digital platforms and in its application, another, on the other hand, only made fun of the fact that the institution decided to reimburse for the media coverage that was achieved.
Now read:
Citibanamex teaches BBVA and HSBC; pre-sale strategy crowns the brand in networks
HSBC leaves its users without fortnight due to failures
HSBC surpasses BBVA and leaves its users without money for days