Change ownership of a telephone line is not a procedure that we carry out often. It is not like activating or deactivating call waiting or voicemail, which in most cases we can do it from the mobile settings. To change the ownership of a line, some of the contracting conditions must be taken into account. The change process is simple, although it cannot be done in an automated way in the Adamo client area.
To take into account before the change
As is usual in changes of ownership, practically of any type of good or service, it is important that the owner who gives up the telephone line does so while Free of charge. That is, the most important thing is that there can be no outstanding debt between the “old” owner and the telephone operator.
To be able to process the change of ownership is essential condition resolve these debts, something to keep in mind when it comes to the transfer of a line within the process of transferring a business, since otherwise the new owner could not make use of the line with which the business was opened and the customers could not contact.
Looking at the technical side, we must also consider whether Adamo has coverage in our home for Fiber service at home. For this we have to enter our address in the coverage finder of the company and will confirm us at the time. For mobile telephony services, taking into account that Adamo uses the Grupo MásMóvil mobile network, which uses Yoigo’s network for mobile telephony services. We would just have to use the coverage map company to check coverage. 5G coverage is only present in the urban centers of large cities, but we will enjoy 4G coverage in all municipalities.
Necessary documentation
To carry out the process of change of ownership in Adamo, it is important to identify both owners, the “old” and the “new”, or as it is usually called: transferor and assignee. To do this, it will be enough to attach the Photocopies of the DNI / NIE on both sides. Other official identification documents with attached photo would also be valid, such as the driver’s license or passport. If you do not have this documentation, it will not be possible to carry out the procedure.
The same thing happens with the owner change request document, This document that Adamo provides us has to be correctly filled out and signed by both owners. It will indicate the personal information of the previous owner and the new owner, as well as the Bank data where the invoice receipts will be paid. We must bear in mind that it is a “virtual” process in many cases, so the correct identification of the parts is the most important thing.
In case of death
This would be the exceptional circumstance whereby, for obvious reasons, one of the parties, the transferor, could not initiate the change process or identify itself. In the case in which the owner of the line with Adamo has died, we will have to submit the request in the same way, only instead of the signature of the deceased owner. we will attach a copy of the death certificate.
Step by step process
Adamo does not require a specific process through a single channel, on the contrary, the company invites the current owner of the line, the transferor, to be the one who contacts the company to request the change. From there The process is fairly simple:
- The transferor or original owner of the line should contact with Adamo customer service in one of these ways:
Telephone: calling 900651501 or clicking on the pop-up “Let’s connect? Click here and we will call you ”from the lower right.
Email: writing to [email protected].
Post mail: by contacting Adamo Telecom Ibérica SAU c / Llacuna 22 – 08005 Barcelona
Contact Form: choosing Administrative Procedures and filling in all the fields.
Physical store: Adamo is constantly expanding, but more and more provinces have a distributor, use the store finder of the brand to find your nearest establishment.
- The customer service technician will record the request and email us the change of ownership request to fill it out and sign it.
- We will attach the Photocopies of the DNI / NIE (or other valid identification document) on both sides of both signers.
- We will return the application and photocopies to the email address indicated by the company.
From here, the company has to verify that all the data is correct, that the owner who transfers the line is up to date with payments and meets the requirements, to confirm the change request.
Term and price of the change
The change of ownership does not imply any cost for either party, it is a process gratuitous. However, promotions of a personal and non-transferable nature that the transferor may enjoy will not be transferred to the new owner of the line.
There is no specific deadline for the new ownership of the line, but It is usually effective the day after confirming the change of ownership by Adamo for Internet services with Fiber or MásMóvil for changes of ownership in mobile telephony services.
Down Payment
We must bear in mind that Adamo has the right to require that a security deposit be established if it deems it necessary. The company can use this figure to support customer solvency provided there are indications of a real risk of fraud or non-payment by the customer.
These types of deposits are usually created so that there is a guarantee from the client to pay for the contracted services, so that if the client has or has had debts for any other contract signed with Adamo or if they do not have the capacity to prove their solvency, these will be sufficient reasons to request the deposit execution warranty.
For the change of ownership you could execute said deposit in whole or in part to pay the outstanding amounts, leaving the remaining amount available to the holder of the deposit.