A few years ago, Telefónica / Movistar offered its own email accounts, and they were as popular as today those of Gmail or Microsoft.
But Telefónica closed the service in 2013. Since then You can no longer create accounts @ movistar.es, @ telefonica.net or @ infonegocio.com, although it is possible to continue using them normally, if you created one at the time.
Do you have a Movistar or Telefonica.net email account? We’ll see how can we recover it if you have lost the password, and how to configure it to continue receiving emails on mobile and PC.
Since Telefónica canceled the service almost a decade ago, Movistar mail applications no longer exist, nor is it possible to access it from the company’s current apps.
The way to access the Movistar Mail or Email Telefonica.net in 2021 it is through web mail on any device, or by setting up an email account in Gmail, Windows Mail or similar. We will explain how it is done.
How to access Movistar Mail
Is my account still active?
The first thing we are going to do is Check if the account @ movistar.es, @ telefonica.net or @ infonegocio.com that you have, is still working. It is possible that you canceled it at the time, or if it has been inactive for many years, that Telefónica itself did it.
The easiest way to check if the account works, is via webmail or webmail, the Telefónica / Movistar mail service accessible from a web page, which still works. You can do it both from a computer, mobile or tablet.
His direction is mail.movistar.es. Enter this website by clicking on the link, to access the Movistar webmail:
Enter email address (It must end in @ movistar.es, @ telefonica.net or @ infonegocio.com) and the password you have saved, and check if it lets you enter.
If you don’t remember the password, see the next steps.
I can’t send mail
The password may be correct and Movistar Mail I let you access your account, but when you go to send an email, a message appears stating that it is not possible:
This error occurs because You haven’t changed your password in a long time.
The solution, therefore, is create a new password. Press the icon with the three horizontal lines, enter Setting, and choose Change Password.
You will have to enter the current one, and choose a new one. Exit the session, start it again with the new password, and you will be able to send mail.
I do not remember the password
The most common problem when you want to access an old one Movistar or Telefonica.net account, the thing is you don’t remember the passwordWhy don’t you write it down, or you have forgotten it.
To recover the password of the Movistar Mail, you have to do it from webmail.
Therefore access mail.movistar.es and tap on I can not access my account. In the new window of Password recovery that appears, enter your email and check the box I am not a robot:
To recover the password, you must prove that you are the owner of the account, and that is only possible with the recovery data that you included at the time when you created the Movistar or Telefonica.net email account.
These data are an alternative email address, or a mobile number.
In order to recover the password, Movistar will send you a link to the alternative email that you added to your account, or an SMS to your mobile:
You will receive a message with a link, and by clicking on it, you can choose a new password.
If you did not enter this information at the time, Movistar cannot know if you are the legitimate owner of the account, and you will not be able to access it.
The only solution is call 1004 Movistar and explain the problem. Using alternative identification methods, you will be able to prove that it is your account, and they will give you access to it.
How much mail space do I have? How much can I send?
Movistar and Telefonica.net email accounts only have 2 GB of space. It is not enough, so if you are going to use them, delete old messages often, or you will not receive more.
The email messages you send can include attachments, but they can only occupy a maximum of 145 MB.
POP3 or IMAP account?
Next we will see how to manage an Email Movistar account from a Email app.
We will have to choose between using the POP3 or IMAP protocol. The result is the same (receive and send emails), so you can choose the one you want. But there are differences:
POP3: Emails are deleted from the server when you download them, and they are not synced between devices.
IMAP: The emails that you download are not deleted from the server (you must do it manually from the webmail), and they are synchronized between several devices. Another advantage is that you can organize your emails in folders.
Since the size of the Movistar Mail is very small, only 2 GB, it is recommended to use POP3, because when you download the emails, they are deleted from the server, and thus there is free space to receive more.
But you can choose IMAP without problems.
How to configure Movistar Mail in Windows 10 Mail
Since Movistar email apps no longer work, you have to use a third-party mail manager.
Anyone can do, like Thunderbird, Gmail, etc. The configuration steps are similar in all.
As an example, let’s see How to configure a Movistar / Telefonica.net account in Windows 10 Mail.
Open the Windows 10 Mail application. Tap on the Nut icon (Setting), go into Manage accounts, and choose Add Account. Enter all the offers, select Other POP, IMAP account:
Enter the email address, the name that will appear in the return address, and the password.
Windows 10 Mail it will automatically configure the necessary POP or iMAP mail settings so that everything works.
From this moment, You can receive emails from your Movistar or Telefonica.net account on your PC.
If for some reason the account does not work and you do not receive mail, you will probably have to change the settings.
Right-click on the account, and choose Account settings. After Change Mail sync settings Y Advanced mailbox settings.
Here you must enter the following information:
Incoming mail server
If you want to use the POP3 protocol (see previous point), you must use one of these, depending on the type of email you have:
- pop3.telefonica.net
- pop3.movistar.es
- pop3.infonegocio.com
The port is the 110.
If you use IMAP:
- imap.telefonica.net
- imap.movistar.es
- imap.infonegocio.com
The port is 143.
For example, if you have a Movistar account and want to use POP3, the data you have to put in Incoming Mail is: pop3.movistar.es:110:1
Outgoing Mail Server (SMTP)
This information is the same, whether you use POP3 or use IMAP. It depends on the type of email you have:
- smtp.telefonica.net
- smtp.movistar.es
- smtp.infonegocio.com
The port is the 25
Therefore, in the Outgoing Mail Server (SMTP) box, if you have Movistar, enter: smtp.movistar.es:25:1
Movistar does not use encrypted mail, so try the rest of the default options. If you get an error, uncheck the box Require SSL for incoming mail.
With this, your Movistar Mail should already work in Windows 10.
How to configure Movistar Mail on Android
To configure the Movistar or Telefonica.net Mail on Android the steps are similar.
Keep in mind that each version and each layer of Android can change a name or a step, so we are going to give general indications.
Accede to Settings on your Android mobile. Go into Accounts and Synchronization. It can also be called Users and accounts, or similar.
Tap on Add Account. You will have to select Person (IMAP) or Personal (POP3), depending on the type you want:
As an example, let’s create an IMAP email account.
We introduce email address and password. Will ask us a mail server. According to the type of account:
- telefonica.net
- movistar.es
- infonegocio.com
If it is Movistar, we introduce movistar.es
Click on Next, and we should already have the account configured. We can receive and send emails from Gmail.
If for some reason the emails do not arrive, or you cannot send them, you must enter advanced account settings, and enter the following information, depending on the type of account:
Incoming mail server
If you want to use the POP3 protocol, you must use one of these, depending on the type of email you have:
- pop3.telefonica.net
- pop3.movistar.es
- pop3.infonegocio.com
The port is the 110.
Encryption: None
If you use IMAP:
- imap.telefonica.net
- imap.movistar.es
- imap.infonegocio.com
The port is 143.
Encryption: None
For example, if you have a Movistar account and want to use POP3, the data you have to put in Incoming Mail is: pop3.movistar, port 110
Outgoing Mail Server (SMTP)
This information is the same, whether you use POP3 or use IMAP. It depends on the type of email you have:
- smtp.telefonica.net
- smtp.movistar.es
- smtp.infonegocio.com
The port is the 25
Encryption: None
How to configure Movistar Mail on an iPhone / Mac
These systems have additional security measures in the control of mail, and require specific and more complex configuration steps.
To configure Movistar Mail on Apple devices, you have a detailed explanation with screens in the Movistar help.
Enter the link, tap on Setting, and choose IPhone Settings or Mac setup. Follow the steps carefully.
How to forward Movistar email to another email
Now that you have recovered your Email account Movistar or Telefonica.net, You may not want to use it independently, but emails are still coming to that account.
The most practical is forward them to another account. That is, all the mail that reaches you at [email protected], receive it at [email protected], for example.
To do this, you must enter your account through mail.movistar.es. Tap on the icon Choices (the 3 parallel horizontal lines on the right).
In the menu that opens, tap Setting. Enter Mail, and select the option Automatic forwarding.
In the box that appears, simply enter the email to which you want all the mail that reaches the Movistar or Telefonica.net account to be sent, and that’s it!
We have seen how to access my Movistar or Telefónica email and how to receive emails on my mobile and PC.