As the Irish playwright, critic and journalist George Bernard Shaw stated, “Communication is the bridge between confusion and clarity,” and it is a fact that the effective exchange of information is an essential aspect for success in any field. social, including business.
However, when it comes to speaking a language other than our own, several factors can create language barriers. These generate misunderstandings and conflicts, especially in those companies whose service is based on customer service.
In this situation, artificial intelligence (AI) appears to be a fast and effective alternative, since through a series of algorithms it is possible to translate a person’s voice, in real time and with an accent suitable for the person receiving the service.
“Through a model of Deep Learning own, we developed a solution that transforms phonemes allowing improvements and accent changes. This allows companies to award more contracts to personnel who previously did not have the level of English required,” explained Franco Palacios, director of Creai, a company with more than five years of experience dedicated to providing time- and cost-efficient solutions based on in artificial intelligence.
Notable advantages
According to Statista data, English is the most used language in the world, with more than 1.4 billion speakers, of which 380 are native, while the rest have learned this language as a second language.
“This is how you ensure that your staff can offer improved customer service without requiring expensive or time-consuming accent reduction training,” Franco added.
Furthermore, he explained that not only companies benefit from this system, since according to a study carried out by researchers from the University of Chicago and the University of Munich “speaking with a regional accent economically penalizes up to 20% in salary.” of the people who are dedicated to the customer service sector.”
Without a doubt, the use of artificial intelligence represents great benefits for humanity “at Creai, we are dedicated to providing time- and cost-efficient solutions, with the aim of improving company performance. Our mission is to provide technological tools that drive the growth and productivity of our clients” concluded Palacios.
Editorial Team The editorial team of EMPRENDEDOR.com, which for more than 27 years has worked to promote entrepreneurship.