- According to Clinica Claud, 19% of smartphone owners have at least one health app on their phone.
- 54% of patients in Latin America agreed that their health care providers provide online advice to better treat their diseases.
- Colombia and Mexico lead the practice of the use of new technologies in the health sector in Latin America.
Digital transformation has brought many changes with it. One of the most important is the promotion of technology and artificial intelligence (AI) for timely health care. In fact, it has become a very common practice among service providers throughout the Latin American region. To date, Colombia and Mexico are two of the leading countries in this practice.
Acceleration in digitization
In this vein, the latest report published by the world Bank places the coffee country with the highest level of health spending in the region, with an investment of 4.9% of the general budget. The figure is significant if one considers that the average for the other countries in Latin America and the Caribbean is 3.8%. While the development of new technologies in Mexico has reinforced different procedures with speed and efficiency in a way never seen before.
This progressive migration of patient care in the health sector through technology has made it possible to improve solution and care times in many of the processes that are provided. According to Carl AIa Colombian company that is a leader in artificial intelligence, have achieved that the attention per procedure goes from being solved in 20-25 minutes to just 4 minutes.
“Today, thanks to artificial intelligence, we are able to speed up the response of medical authorizations to patients that normally take hours or in many cases days, in a record time of 4 minutes. This not only revolutionizes the technological and artificial intelligence sector in the country, but also generates greater productivity for health entities and a better provision of medical services throughout Latin America,” said Henry Fernández, CEO of the company.
On the other hand, according Claud Clinic 19% of smartphone owners have at least one health app on their phone and 54% of patients in Latin America agreed that their healthcare providers provide advice in online communities to better treat their illnesses .
With this, the importance of adjusting health processes with these new tools becomes evident. Not only do they help facilitate work, maintenance and support within organizations, but they also help save millions of lives.
Impact on the health of Mexico due to the use of technology
A clear example of what we mentioned above is the case of ABC Medical Center in Mexico. Since the beginning of the pandemic, it began to carry out the migration for the digitization of processes.
In this regard, Jardzy EchevarriaManager of commercial channels of the ABC Medical Center, affirms that implementing these digitization tools in the sector has allowed the optimization of processes and help for the team.
“Although one of the most important challenges at the start of the pandemic was to review what technological capacity we had, we can see that after implementing these care tools, the service was optimized and although there is still a long way to go, what we have advanced has also been a lot of”.
Likewise, Ana María, a virtual assistant attended more than 600,000 Colombian patients, managing to save many lives during the Covid-19 pandemic and who demonstrated that the automation of health services in digital channels translates into agile attention. , close and with a high perception of value.
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