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In the publication, the tweeter narrated that she bought an Apple Watch on March 26 at the firm’s branch, in Altabrisa Tabasco.
The consumer highlights that the brand’s customer service is “terrible”, due to her last shopping experience.
Complaints on social networks have become the daily bread of these platforms. These digital media, which currently register 78.3 percent of the national population, access social networks, according to a study by We Are Social and Hootsuite, as an example that of an Internet user who denounced to Sanborns for selling him a damaged Apple Watch and not giving him a solution for indicating that “they do not give a guarantee.”
According to data from the Digital 2022 study prepared by We Are Social and Hootsuite, he detailed that Internet access in Mexico is advancing at a rapid pace and with the pandemic its evolution was greater.
Likewise, the report highlights that today 74 percent of the Mexican population navigates the World Wide Web, predominantly through mobile devices, which in turn has generated more visits to websites and greater use of social networks in Mexico, translating into 102.5 million active users of the different platforms that exist to connect with other people.
He denounces Sanborns for selling him a damaged Apple Watch
Through her account on the social network Twitter, a consumer of Sanborns denounced the Mexican store for selling you a damaged Apple Watch and not giving you a solution since they do not work with the guarantee.
In the publication that the tweeter identified as @gvlazco narrated in a thread on the digital platform that she bought an Apple Watch on March 26 at the firm’s branch, in Altabrisa Tabasco, with a value of 8,500 Mexican pesos.
“At the time the seller only physically showed us the Apple Watch because it was not turned on,” he said in one of his posts.
I’m going to tell you the reason why you never buy products @MxApple on @solosanborns
I open thread:— gabs🦋 (@gvlazco) March 27, 2022
It was unloaded (which obviously until I got home I realized) @solosanborns He never explained anything about the guarantee, or changes due to failures or etc. but because one trusts that something that costs that amount will not be something wrong and also trusts the company (don’t do it)
— gabs🦋 (@gvlazco) March 27, 2022
The consumer points out that she took her watch off trusting the brand. “When I got home late at night and wanted to turn it on, I realized that it was discharged and obviously I put it on charge, but in addition to that I had to update the phone and the Apple (about a thousand hours by the way) in all this time the screen of the Apple Watch remained“, he points out.
In black only with the characteristic manzanita and other signs that it was being updated and so on. 2am arrived and I was already dying of sleep so I left that thing there and in the morning I continued with the process. I wake up when linking the devices and surprise! pic.twitter.com/YXKTqbHkSE
— gabs🦋 (@gvlazco) March 27, 2022
“The Apple Watch has a stain (like internal ink) on the top, so earlier today I went to @solosanborns altabrisa to get a solution and the first answer they give me is that they don’t handle Apple product warranties! !! I said: wtf this is real, ”he maintains in another publication.
or from the beginning @solosanborns he was disclaiming responsibility and they sent me to @MxApple Altabrisa service center where, in order not to make it so long, they put me off, they didn’t solve anything for me either, and well @solosanborns didn’t do anything either pic.twitter.com/1RQdsTcdD1
— gabs🦋 (@gvlazco) March 27, 2022
At no time were they able to give a minimum of options, they only said that the failure of the product they sold is not their responsibility 😀 because everything is with Apple (so why do they sell them right 😁) and also…
— gabs🦋 (@gvlazco) March 27, 2022
“@solosanborns says that when the product comes out, they are not responsible, OBVIOUS SLUMMY. But why are they selling things off or downloaded and not going to have them there to test them before they leave their store, ”he adds in another post.
Next, the consumer highlights that the attention the brand’s customer is “terrible” “do not buy anything from Apple there because they are not responsible, and of a thousand employees it is not done”, he indicates.
These types of complaints abound on social networks, where customers feel safe telling their experiences in order to obtain a solution.
In Mexico, these types of complaints are governed by the Federal Consumer Protection Agency (PROFECO), which is the entity that has the objectives of protecting and defending the rights of consumers, generating a culture of responsible consumption, providing timely and objective information to consumer decision-making and implement prompt and accessible care methods for the diversity of consumers through the use of information technologies.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story.; however, so far it has not been received. The note will be updated in case of a response.
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