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The organic feedback that is generated in social networks has become extremely important for brands.
Consumers have become extremely active within social networks, which have become the great window to expose all those consumption experiences.
Brands and companies often thank consumers for giving them good feedback.
The new normality has placed social networks as the great window that consumers have, to expose everything that is related to brands, services, products and in general with all kinds of daily sales experience; For this reason, in recent years, platforms such as Twitter or TikTok have become an essential source of feedback for companies, since it is within these that a type of invaluable and organic feedback is generated, an example of this is the thanks that a consumer gave through a TikTok, after pointing out to Gamesa a small flaw in one of its products.
feedback
For brands and companies, having effective feedback is essential, since this allows them to grow as a firm and increase their value in the market and within the preference of consumers, within this term there are different feedbacks, since a company can pay to generate a quantifiable database, as well as constantly carrying out multiple studies, both internal and external, in addition to this, the community provides invaluable feedback, since this can be considered as one of the most honest and effective, due to the fact that it is generated organically.
The intention of the feedback is based on collecting data and information that allows companies to grow and improve, knowing the opinions of consumers and in general within any aspect that affects or likes them, since it is with the help of this information that can begin to generate new and better strategies to implement.
Gamesa shows effective appreciation for feedback
Within a short video uploaded to the digital platform and social network TikTok, the effectiveness and benefit of sometimes providing some type of feedback is demonstrated, which can be beneficial, since the user @c.vazquez08posted a short video from his personal profile, in which a package of Gamesa brand cookies is shown, in which you can see a supposed cookie, which was made upside down, which is why the company was told from its official social media page.
@c.vazquez08 #for you #fyp ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
digital conversation
As a result of the short video posted on social networks, you can see how the community of Internet users celebrate that this type of interaction can be carried out with the brands, in addition to pointing out and encouraging consumers to expose more frequently all those experiences in relation to the brands, which can end up pleasing the action, as in this case when sending a ca with a free product.
“It seems like a joke, but always send a message, companies are very grateful for feedback to improve products.” Zcreamlex
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