Fall Guys: Ultimate Knockout It is already available on all platforms and with its free-to-play model, so there are more players than ever enjoying this fun multiplayer from Mediatonic and Epic Games. However, some players are not happy, as a bug has caused accidental purchases and Mediatonic refuses to acknowledge the bug or to offer refunds to affected players.
A few days ago a large number of players posted their complaints about this new bug on Reddit, saying that by going to the in-game store and pressing “preview” items, the game makes the purchase automatically without asking for confirmation. This bug has been reported by multiple players, so it’s not a crash case.
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This issue has been going on for a few days now and one user has already received a response from the Fall Guys support team, but it only made affected players angry by the tone of the response.
Hello. Thanks for your answer. Please let me correct some of your answer. You have said that this is a “bugged purchase” and a “known issue”. None of these things are true. The purchase was made by you, not a bug. Whether it was intentional or not, it is still the case. This is not a “known issue” because it is not a problem. Items cannot be bought automatically by the system, they always require input from the player. Again, accidental or not, you made that input and bought the item.”
In addition to denying that the bug in question is a known issue, the message from the Fall Guys support team blames the user for the accidental purchase and says that there is no way for the system to make the purchase without confirmation. That’s not all, because the message ends by saying that by accepting the terms and conditions of use we accept that purchases are final and returns are not accepted.
The free-to-play version of Fall Guys: Ultimate Knockout has been a complete success for Mediatonic and Epic Games, as last week they boasted that they had reached 50 million players in just 2 weeks. Unfortunately there are many players unhappy with the new system and it seems that the Fall Guys support team is not very helpful.