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A video circulates on Twitter where the consumer of Bodega Aurrera exhibits a worm inside his bag of rice.
According to what the client of the establishment reports, the product had an expiration date until January 2023.
In his complaint, the consumer also made a call to Profeco.
Bodega Aurrera brand rice is sold in green and with a worm included.this is how a consumer of the store reports it through Twitter.
The current situation, already entering what seems like the post-Covid era, for consumers it is especially important to carry out a better, more careful selection of the most essential products, especially in times when the economy of the people has been severely affected as a result of the global health emergency.
Given this, now more than before, for the consumer it is necessary that the price-benefit relationship with the brands be carried out in the best way, where the quality of the products is the main value to pay.
Currently, within the wide range of self-service stores that exist in the market, Bodega Aurrerá is one of the most popular for offering an important variety of items to meet consumer needs, whether in terms of food, personal hygiene or others.
This is confirmed by a graph from Statista, in which it states that Bodega Aurrerá, belonging to Walmart Mexico and Central America, was the retail brand with the highest value in Mexico according to a ranking published in 2020, the year in which it led the list of Walmart stores with a total of 2,088 branches.
However, on social networks – on Twitter – a video and some photographs circulate in which one of the consumers of Bodega Aurrerá accuses that they sold him a bag of rice with green tones and, in addition, a worm included.
According to what the client of the establishment reports, said bag of rice had an expiration date until January 2023, which is at odds with the quality of the product, which is why he also went and called the Federal Consumer Protection Office ( Prophet) in his tweets.
The rice you are selling @BodegaAurrera and it was bought a week ago expiration date January 2023 @AzcapotzalcoMx pic.twitter.com/dowyFzU85N
– JOSE LUIS MOLINA CHI (@Bachismix) April 14, 2022
More photos @BodegaAurrera pic.twitter.com/ZpoSksvGNZ
– JOSE LUIS MOLINA CHI (@Bachismix) April 14, 2022
– JOSE LUIS MOLINA CHI (@Bachismix) April 14, 2022
Although it is true that, taking a look at the Twitter feed, these types of complaints are recurrent and in other establishments, it is clear that what is at stake is, on the one hand, the consumer’s experience, something that, nowadays, , is one of the pillars in the company-client relationship.
On January 20 of the current year, a user shared the “Marinela worms” that he bought and that, obviously, he threw away.
In reality, it is a package of Marinela brand strawberry bars, which he exhibited through a video of just 22 seconds and where you can see a couple of “intruders” in his product.
Currently, data from NewVoiceMedia They say that consumers feel loyal to companies that offer good customer service.
On the other hand, we are talking about a risk to the user’s health, either because of the product, which apparently is already expired, or because of a possible ingestion of the worm that appears in the clip that he shared on his social networks.
“Health complaints are intended to inform this authority of the facts, acts or omissions in health matters, which, according to the perspective of the complainant, represents a risk or causes damage to the health of the population,” reads the report. portal of the Federal Commission for the Protection against Sanitary Risks (Cofepris).
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story; however, so far it has not been received. The note will be updated in case of a response.