- The new national headquarters of Conamed is located inside the building of the Ministry of Health in Acapulco, Guerrero.
- The main functions to be performed are to address complaints about medical care, implement actions that contribute to the continuous improvement of health services and streamline related processes in this federal entity.
- The complete move is expected to be completed in January 2024.
One of the promises Andrés Manuel López Obrador made when he became President of Mexico was to promote decentralization. To achieve the objective, it was proposed that more than thirty government offices would leave Mexico City to establish themselves in the interior of the country. Although the plan has advanced at a very slow pace, now it was the turn of the National Medical Arbitration Commission (Conamed).
The idea is to promote comprehensive development and avoid the current saturation that the capital faces. Although more than three years have passed since the beginning of the six-year term, Until now, very few Secretariats have fulfilled their promises.
Among the dependencies that have already completed their move is the Ministry of Health (SSa). Now its new national headquarters is located in Acapulco, Guerrero and Inside the building, the new Conamed facilities were also inaugurated.
Activities carried out
Having new facilities aims to address the complaints of those who live in Guerrero, related to the provision of private health services, the Mexican Institute of Social Security (IMSS) and the Institute of Security and Social Services for State Service Workers (ISSSTE), as well as in some cases from the State Health Secretariat. In the same way, in this headquarters, cases of immediate management of medical care and conciliation processes can be attended regionally.
This strategy is part of the Administrative reorganization of the agency in charge of address complaints about medical care, implement actions that contribute to the continuous improvement of health services, as well as streamline related processes in this federal entity.
The offices will have an area for orientation, management, and conciliation rooms, as well as medical arbitration, always seeking the maximum protection of the rights of users and beneficiaries of the health system. Impartiality in resolving conflicts between providers and users of medical services.
The project is expected to be completed in January 2024. For an efficient operation, it is contemplated to hire people living in Guerrero in the workforce, which will help to generate sources of employment and that those who provide service in these facilities have roots and knowledge of the region.
What is Conamed?
It is a decentralized body of the SSa and was created by presidential decree. Your post on the Official Journal of the Federation It appeared on June 3, 1996. From the beginning, its objective has been to help protect the right to health protection, as well as to improve the quality of medical services.
Therefore, it is an institution whose purpose is to help resolve conflicts arising between users of medical services and their providers in a friendly manner and in good faith. Likewise, it promotes and encourages a good relationship, dignified treatment, values, adherence to the medical lex artis and ethics in the doctor-patient relationship.
Other functions that Conamed has
Besides, the Conamed It is a specialized body that has technical autonomy and is empowered to receive complaints, investigate alleged irregularities in the provision of medical services, and issue its opinions, agreements, and awards. The goal of all of the above is to resolve conflicts acting with impartiality, confidentiality and respect. To achieve this, it is based on procedures for conflict resolution such as: orientation, immediate management, conciliation and arbitration.
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