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The Bacardi branch in the United States said it has not yet received compensation for the missing liquor.
The complaint was filed in the United States District Court in California.
The report presented by Bacardi explained that the shipment entrusted to American Airlines contained a total of “24 pallets or 1,680 cases of cognac.”
The alcoholic beverage giant Bacardi filed a lawsuit against American Airlinesafter arguing in federal court that the Texas-based airline he lost track of a load of cases of alcoholic beverages that were worth more than $65,000,000.
Complaints and complaints on social networks against airlines for providing poor service to their passengers are very recurrent, where the most common is the loss of luggage.
Customer service can be defined as all the actions that are implemented for customers before, during and after the purchase. also known as customer service, it is performed to meet the satisfaction of a product or service.
According to data from an ACCOM study, the vast majority of customers leave due to poor service, where 82 percent of consumers abandon a brand for that reason.
Bacardi sues American Airlines
According to the report, the complaint was filed in the United States District Court in California, where the lawsuit alleges that a large shipment of French cognac produced for brands owned by Bacardi disappeared in transit while in the possession of the airlines and has not been recovered.
Bacardi’s US branch said it has not yet received compensation for the missing liquor and says American Airlines is responsible for the bill.
“While in the possession, custody and control of (American Airlines), six pallets and three boxes were lost or stolen,” says part of the lawsuit.
The report presented by Bacardi explained that the shipment entrusted to American Airlines contained a total of “24 pallets or 1,680 cases of cognac.” It is unclear which brand or brands of cognac were included in the shipment.
Also, each pallet contains about 70 cases of liquor, so Bacardi said the total bill for the missing drink was $65,820.72 billion.according to the Dallas Morning News, which was first to report on the lawsuit.
To date, the US media indicate that the representatives of American Airlines and Bacardi They did not immediately respond to requests for comment on the lawsuit.
Complaints for bad service are registered daily where no company, due to its size, sector and nature, escapes from that by the client.
The airlines are one of the companies that have various complaints from passengers on social networks, but there are also various cases of loss that have become a trend such as This is the case of the airline United Airlines, which we cite as an example due to the unpleasant experiences that have arisenand have generated negative repercussions for them.
Recall the case in mid-2009, the Canadian musician Dave Carroll was traveling with his work team and other members of the band Sons of Maxwell, but during the trip, the Canadian’s guitar was destroyed while he was under the care of the airline.
The case was very popular on that date and as expected, the musician took legal action against the airline and filed a lawsuit, to which the airline replied that the fact had no compensation for not having made the claim within of the established standard period.
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