The competition within the field of health is too high. New offices appear constantly, although only the best manage to maintain themselves and grow. One of the keys to standing out is offer a medical service of excellence. Although it is said to be easy, it is actually quite complex to achieve it and not everyone achieves it. That is why it is necessary to know the elements that must be fulfilled to satisfy the needs of the people who come with you.
In the first instance, it should be remembered that the ideal is Focus on the person and not the disease. Each patient must be offered individual attention to get to the source of the discomfort.
With this in mind, it is necessary to view patients as case numbers to appreciate them as individuals. Each one has a special value and should be treated as you would like others to treat you.
Similarly, both empathy and humanitarian service must accompany each of your services. These are aspects highly valued by others and generate great differences. They also help achieve better results and generate better relationships between patients and doctors.
Now, to offer a medical service of excellence, various parameters can be used. The most important and so far most advanced is the Quality Management System NOM ISO 9001:2015.
What does it consist of?
Before proceeding, it is necessary to describe what it consists of. It is a set of quality control and quality management standards established by the International Organization for Standardization (ISO). They can be applied in any type of organization or activity oriented to the production of goods or services. The standards include both the minimum content and the specific implementation guides and tools such as audit methods. Precisely the highest in the world is ISO 9001.
For its implementation, it is necessary to comply with eight Essential Actions for Patient Safety (AESP).
- Correctly identify patients.
- Improve effective communication.
- Improve the safety of high-risk medicines.
- correct procedures.
- Reduce the risk of healthcare-associated infections.
- Decreased risk of harm to the patient due to falls.
- Registry of near misses, adverse events and sentinel.
- Measurement of patient safety culture.
The objective is to implement a standardized care system, with an institutional approach based on the standards of the General Health Council applicable to first, second and third level care medical units.
To date there are very few hospitals with this distinction in our country. When it is achieved, it is a characteristic that should be presumed because it means that an excellent medical service is offered. It also offers the following benefits.
- Greater credibility and competitiveness in your sector.
- Greater patient satisfaction.
- Clear definition of processes and responsibilities.
- Provide quality services and commitment to all stakeholders.
- Increased awareness of quality among employees.
- One step ahead of the competition.
On the other hand, by offering an excellent medical service, it is also easier to achieve long-term relationships. Similarly, the chances of cure are greater because diseases are treated from a comprehensive perspective.