Health care work requires extensive preparation to acquire the necessary knowledge. It is not a simple profession because it also requires constant updating due to all the innovations that appear. Although the most important thing is to remember that you serve people and not objects. Each one deserves respect or else they will never want to return with you. That is why there are some basic rights that patients should receive according to the National Medical Arbitration Commission (Conamed).
Whom?
In this sense, remember that it is the public government institution in charge of offering alternative dispute resolution mechanisms between users and providers of medical services. It also collaborates with law enforcement and justice authorities and participates in research, promoting the quality of medical care and patient safety.
Whenever there is a complaint, it is the authority in charge of seeking a solution to the conflict. Within its work, it stands out to provide protection to health professionals but also to patients. When complaints of alleged medical negligence are filed, it is responsible for finding the culprit.
In the past we already shared a list with all the minimum rights that doctors have. Although each workplace has its own regulations, there are some issues that apply generally regardless of whether it is a public or private health institution.
Recommendations for proper medical care
But now it is time to see the opposite side of the coin. These are the rights that patients should receive according to Conamed. All aspects must be guaranteed to all the people who come with you or else you expose yourself to facing a legal conflict.
In addition to the above, there is also the importance of maintaining a cordial relationship with patients. If you succeed, it is more likely that you will be able to become the GP for long-term relationships.
Having said all of the above, the following is a decalogue with the rights of patients proposed by Conamed. Regardless of the case or reason for the consultation, you must offer the same to everyone equally.
- Receive proper medical care.
- Receive dignified and respectful treatment.
- Receive sufficient, clear, timely and truthful information.
- Decide freely about your care.
- Grant or not your validly informed consent.
- be treated with confidentiality.
- Easy to get a second opinion.
- Receive immediate medical attention in an emergency.
- Have a clinical file.
- Be treated when you are dissatisfied with the medical care received.
And in your case, do you offer the above to all your patients?
Web editor of the Saludiario portal, the only one in Mexico specialized in the health industry. Contact: [email protected]