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The technology company explains that with the use of AI they should improve recurring failures in calls.
Microsoft noted that it has also been testing this feature with Artificial Intelligence for months.
These new enhancements to Microsoft Teams are now available to most users.
With the arrival of the Covid-19 pandemic, many technological applications that are dedicated to communication have become indispensable, so today their use continues to be recorded throughout the world, which has caused creators to update their interfaces to improve the experience they offer. This is the case with Microsoft Teams, which has added exciting new productivity features to your calls, using Artificial Intelligence (AI).
The number of daily active users of Microsoft Teams has doubled and, according to data from Statista, these have increased from 75 million users in April 2020 to 145 million as of the second quarter of 2021.
Microsoft Teams uses artificial intelligence
The messaging platform has implemented new improvements in voice quality powered by Artificial Intelligence.
According to Microsoft, this change comes after many of its users have at some point been on a call where someone has poor acoustics that make it difficult to hear them. so AI will help fix these flaws.
The technology company explains that with the use of AI they should improve and even eliminate these daily annoyances that users report.
They also explain that microsoftthe company founded by Bill Gates, is now using machine learning models to improve the acoustics of the room the person is in so it no longer sounds like they’re hiding.
“While we’ve been doing our best with digital signal processing to do a really good job in Teams, we’ve now started using machine learning for the first time to build echo cancellation where you can really reduce everyone’s echo. different devices,” said Robert Aichner, senior program manager for intelligent conversation cloud and communications at Microsoft.
He adds that Microsoft has been testing this feature for months, “measuring their models in the real world to ensure Teams users realize echo reduction and call quality improvements.”
“We also simulated about 100,000 different rooms. Room acoustics play a big role in echo cancellation,” says Aichner.
The result of all these tests are great improvements in the audio quality of calls and echo cancellation that also allows several people to talk at the same time.
At another point, he explained that the AI in Microsoft Teams works to detect that the sound is “bouncing or reverberating in a room”.
“We said we want to do it on the client, because the cloud is still expensive if you want to do all the calls processed in the cloud, and obviously we would have to pass that cost on to the client,” adds Aichner.
The platform detailed that these new improvements to Microsoft Teams are now available, along with some real-time display optimizations for text in videos and AI-based improvements.
Other instant messaging applications have implemented new functions, such as the case of WhatsApp, which is working on a new tool so that not just anyone can access exclusive groups.
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