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In the publication dated March 26, the tweeter narrates the reason why he bought the mattress online.
The man who highlighted that he is a “single father” explains that while they waited for the delivery of the mattress they slept on an inflatable one.
Until March 29, the tweeter commented on the digital platform that he had not yet received the mattress or a solution from the brand.
Social networks are the preferred window for people to narrate and tell the digital pulse of their good and bad experiences. That is why it is normal to find any type of complaint or complaint on these networks, as is the case with an Internet user and consumer of Sam’s Club who shared on Twitter a bad experience when buying a mattress for his little daughter in the wholesale store and she did not meet the delivery time.
According to data from Statista, social networks register 3,000 million Internet users who regularly use these platforms. Given these data, it is normal that among all the users of these platforms once or several times use these digital media to showcase the brands they consume for providing customer service.
Through the social network Twitter, the Internet user @YoSoyGillespie denounced the poor service of the Sam’s Club wholesale store, after buying a mattress in the brand’s online store and its shipment being delayed for no reason.
In the publication dated March 26, the tweeter narrates the reason why he bought the mattress online since he had just moved in with his young daughter and they did not have a mattress to sleep on in their new house. The man who highlighted that he is a “single father” explains that while waiting for the delivery of the mattress they slept on an inflatable one, but it was damaged, so he had to improvise a “temporary bed” for his daughter to sleep on, but denounces that the problem is that the store to date has not given a solution to the delay of its product.
There you go, I thought to buy a mattress online at @SamsClubMexico a couple of weeks ago because we moved to a cheaper apartment a week ago. As you know, I’m a single dad and a fighter 🤣 and well. Sams was worth cucumber and my shipment is delayed and without a delivery date… pic.twitter.com/9DDdez84bZ
— ABRM 🇺🇦 (@YoSoyGillespie) March 27, 2022
“I already contacted them three times! And then they decide when to end the conversation, they just dial up a report but they don’t tell you a date they don’t even try to give you a solution, ”he explains in the publication where he shares the image of his daughter sleeping in the makeshift bed he made to sleep.
“I do not ask for anything, I bought the mattress that was within my possibilities and it is ugly to have your daughter like this. I only ask you to help me give #RT and put pressure. I thank you very much!” in another publication where he also mentioned the Federal Consumer Protection Office (Profeco).
… until the mattress is returned to their warehouses (because they now have it in their warehouse in Mexico) they will reimburse me no sooner than 72 hours, since it is their policy and that is how they protect themselves. The truth makes me very angry, not for me, for my little parrot… pic.twitter.com/3d08eBDm8X
— ABRM 🇺🇦 (@YoSoyGillespie) March 27, 2022
The internet user’s Twitter thread went viral to the point that Many Internet users offered him help, with a mattress where his daughter can sleep with dignity.
“If you are in CDMX here we have a new mattress, a military mattress type, it is very comfortable and within everything easy to move, you can gladly come for it. We are by metro Xola. In what they solve for you or you acquire another one, ”answers one of the Internet users.
While others helped him by giving retweet your complaints so that Profeco or Sam’s Club will solve your problem.
“I hope and @Profeco gives you help and a solution from @SamsClubMexico should be delivered to him and also your reimbursement for compensation of that delay. With this I will not renew my membership with them again, ”adds another user.
In another publication on March 28, the tweeter shared that one of the users who commented on the first post gave them a mattress since “Sams did not solve ABSOLUTELY ANYTHING for us but we found an incredible Dr!”, He maintains.
Definitely the good ones are more! An angel shark saw our tweet and gave us this amazing gift! The truth is that we are surprised that there are such good people, we are super grateful! Sams solved ABSOLUTELY NOTHING for us but we found an amazing Dr! pic.twitter.com/r3CcgW74JP
— ABRM 🇺🇦 (@YoSoyGillespie) March 29, 2022
“Well here we go! Grateful to a super special person! But hey, nothing from @SamsClubMexico and @samsclubhelp! Not even their lights! They don’t care about anything or anyone at all!” the user says in another March 29 post.
There are many complaints on social networks against brands for the poor service of brands in the shipments of their products that consumers buy online, as is the case of a complaint from a Walmart customer who exposed shipping failures from the US store.
Also, according to the Mexican Association of Online Sales (AMVO), 9 out of 10 people, that is, 91 percent who shop online said their purchases will be shipped to their home; 17 percent will prefer to pick it up at a physical store – branch, Click & Collect–; 11 percent will choose to have it sent to their office; 7 percent sent to a friend’s house; 7 percent will ask to pick up at pick-up points or courier offices, and 1 percent at smart lockers –Amazon Hub, Lockers–, to avoid these problems.
This only reflects the opinion of the consumer and the conversation it generates in the digital pulse, so Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
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