Yuri explains that the purchase of his tickets was made by his best friend’s cousin, who has lent him her Citibanamex card to access pre-sales on several occasions, which have become “bottlenecks” to access tickets.
This also causes those who want to attend a certain event to have to borrow the cards from the financial institution, or, in other cases, look for resale tickets with the risk of falling into fraud. “If you don’t have a card, it’s impossible to attend a concert,” says Yuri.
Up to now, the user has not received any more information from Ticketmaster regarding what could have happened to the tickets, which were used before she arrived at Foro Sol. “They never told us the word ‘cloned’, they only informed us that the tickets they had already been used and that we had to make a clarification at the nearest ticket office. They did not give us an explanation of what could have happened, ”she told Expansion.
At the venue box office, Yuri had to validate her tickets with an official ID and the photo of the card with which the purchase was made, but it was not until the credit card holder showed up at the ticket office that someone from the venue allowed him to enter the concert. Other buyers did not have the same luck, because they did not have a proof of sale or because the owner of the plastic could not go to the venue at that time.
Various theories about “ticket cloning” circulate on social networks. Some say that company workers may be behind this fraud, while others say that the company overbooks tickets, “like on flights.”
“We have no position,” the Ticketmaster communication area responded to a request for information regarding how they address the situation, which afflicts several users with digital tickets.
The employee consulted by Expansion He said that for the next concert of the Puerto Rican Bad Bunny, scheduled for December 9, the Azteca Stadium will have “zero tolerance” for the cases of people who arrive at the event and their ticket has been previously used, as already happened in Monterrey.
