What to do in case of bank fraud
If the fraud of which you were a victim was through a call, where the thieves said they were from the bank and asked for personal information, immediately call your financial institution and ask them to block your card and replace your plastic.
Cards can also be turned off in the mobile app.
If the fraud you fell into was an express loan, you need to go to the delegation to file a complaint against the firm and file a complaint with the Condusef.
Can I get my money back?
If you were the one who gave your personal data, the bank will not be responsible for the money that they have stolen from you. The bank has issued messages asking users not to provide confidential information because if they do, it is impossible for them to return your money.
In the event that the fraud was via a credit or debit card, it is still possible that you can reconcile with the Condusef.
Recommendations to prevent fraud
Creditas suggests that you never go with companies that promise you a loan in less than five minutes or that promise not to check the credit bureau.
If you are going to download an app, check and read carefully what data you are going to share, since some fraudulent companies ask you for access to your contacts or photographs, which usually have sensitive information.
Do not give money in return. Some companies ask you for money with the excuse that it is used for management procedures and that is a lie that will surely end up in an expensive and unfortunate fraud.
Check that the financial institution you go to is registered in the Condusef Financial Services Providers Registration System (SIPRES), you can consult the link here .
