The pandemic has historically impacted passenger air traffic.
Both consumers and workers have a certain responsibility to have a good shopping experience.
Users are not afraid to defend a brand’s service, as long as they have a positive track record to their credit.
Passengers located a employee “breaks suitcases” in an airportbut some users have chosen to defend their service.
the world of air transport is proclaimed as an indispensable sector in the daily life of millions, being an important element when considering the continuous economic growth, since endless business contracts, exports, imports, and other opportunities to explore that involve a high monetary value depend on it. .
To take into account the importance that the airport industry currently carries, it would be worthwhile to analyze the data from the Statista graph where it shows the annual evolution of passenger air transport revenues worldwide, which since 2009 and adding 374 billion dollars, grew steadily until reaching its maximum peak in 2019 and registering 607 billion dollars; shortly after, it suffered a historic drop of more than 60 percent in value due to the appearance of the pandemic in 2020 by attaching only 189 billion.
Despite this, the decline in cases of Covid-19 has caused the industry to gradually return to normal, where employees of airports, airlines and passengers show up again fueling the demand for this service.
For those who appear as constant passengers in airports, surely it has happened to them that on some occasion their suitcase for which they paid with excess weight and must go under the plane suffered some “damages” on the wayputting its integrity at stake, being one of the strongest fears when traveling, since not only the suitcase is exposed, but what it keeps inside.
These types of situations usually occur with relative continuity, since these briefcases undergo a whole process in which they are manipulated by some employees and automated systems that interact with them.
On this occasion, some users in a airport they captured an employee who was throwing the luggage of the passengers so that they could be uploaded to a plane; Likewise, he could not hide the handle of a particular suitcase, so he also decided to throw it, a fact that opened a debate on the networks.
@vueltalmun THE FEAR WE ALL HAVE ✈️😢 #airport #suitcases #curiosities #baggage #travels #planes ♬ original sound – returnlmun
@barbiebac.ok #duo with @vueltalmun ♬ original sound – returnlmun
In the second video shown, where an influencer reacted to the video, users attacked and defended this airport employee who placed the suitcases by the sidemaking all sorts of comments like “paying the excess doesn’t make the trunk stronger or hurt your back less, they do what they can, I assure you”, “and why didn’t the owner deliver it with the handle? saved?”, “That’s how they threw my suitcase for the holidays, just bought”, “many must understand that in aviation we have limited time and more on the platform”, among other types of comments reacting to the video.
Both brands and consumers have some responsibilities to obtain a positive shopping experiencewhere both actors must comply with a series of steps or guidelines to avoid falling into an inconsistency that could have been avoided.
Taking this into account and when the errors come from the consumer, users have shown their support for the companies that on those occasions they show as “victims”, since in a service problem it does not come only from the service provider. ; however, to achieve this, brands must ensure that they consistently deliver efficient results.
We found an example of this some time ago when an Uber Eats consumer chose to complain to the brand for a type of misleading advertising, where the food displayed on the platform did not resemble what was received; However, users defended the app service by showing the user that they were wrong and that it was actually his fault for not reading the product specifications.
Consumers are not afraid to defend their brands, as long as they consistently provide quality service.
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