ticket master has been in the eye of the hurricane since December 9, thousands of fans with tickets in hand could not enter the concert from Bad Bunny in Mexico City. The reason? Right at the entrance to the venue, readers refused their tickets for various reasons and were not allowed access, which caused a scandal right there and on social networks.
At first it was thought that there was an oversold or that they were fake tickets. Even, the Federal Consumer Attorney (Profeco) accused the company of having duplicated entries from its system. However, after an investigation, the same agency determined that it was nothing like that and the villain of the story was actually… a system error!
Yes, that sad and frustrating.
Drama, chaos and controversy at the Bad Bunny concert in Mexico
That Friday, thousands of fans prepared to see the Puerto Rican musician live, who has the most viewed videos on YouTube in 2022 and there is even a postgraduate course at UNAM that analyzes ‘The Bad Bunny Phenomenon’.
It would be a memorable moment, since the two dates (December 9 and 10) marked the closing of the World’s Hottest Tourthe spectacular tour of ‘Bad bunny’ that reached several cities in Latin America and generated millionaire income. But everything turned out to be a disaster for the organizers, Ticketmaster and of course, for the attendees, because even those who managed to enter complained of long lines and delays.
That night, videos began to circulate on the internet denouncing various irregularities with the tickets purchased on the ticketing platform. The main one was that many fans were denied access or removed from the venue.
Some were turned away at the gates of the Aztec stadium because readers said that their ticket had already been used. Others were unable to enter because their tickets were taken from them and even destroyed in front of them, accusing them of having counterfeit tickets. There are also videos of attendees who had already entered the venue and were evicted. And then Profeco had to intervene.
Those affected claimed that they bought the tickets on the official Ticketmaster website or official centers.
In response, the multinational ticket office said that if those people could not enter, it was because presented fake tickets. He added that these would have caused failures in your registration system.
“On Friday, an unprecedented number of fake tickets, purchased outside our official channels, were presented at the entrances,” the ticket office said in a statement.
For his part, the owner of Profeco, Ricardo Sheffield, accused Ticketmaster of overselling tickets. He explained that the fault was not with the organizers of the event, but with the company, since he would have issued duplicate tickets.
“It is not possible to detect which (ticket) is the fake, if they are issued by Ticketmaster, how can they be fake? They are duplicates ”, he indicated in an interview for Radio Formula.
So what happened?
This Monday, Sheffield admitted that the ticketing company did not duplicate tickets for the Bad Bunny concert, although they were not ‘pirate’ tickets either.
“We saw some videos that show, especially at the concert on Friday, that there is an empty space where those people could have actually entered. So it is ruled out that it was a double sale”, said the official during the ‘morning’ conference on December 19.
The attorney explained that last week they met with Ticketmaster to discuss the incident. Apparently, the problem was in the system that registers the tickets, since the devices that are in charge of reading the codes to validate the access presented interference and intermittent signal.
“What they say is that they had a problem in the ticket registration system due to intermittent signal at the time of registering the tickets with the small pistols these are the ones that collect the code”, stated Ricardo Sheffield.
Ticketmaster and Profeco confirm refunds to those affected by the Bad Bunny show
The official confirmed a total of 2 thousand injured, who filed complaints against Ticketmaster with Profeco for the Bad Bunny concerts. Of them, only 110 had problems getting into the show on Saturday the 10th, the vast majority corresponding to the chaotic concert on Friday the 9th.
They also pointed out that the multinational ticket office is already making refunds to those affected. These include the total cost of the ticket and the amount for the service that Ticketmaster charges, “plus 20% as compensation”detailed the attorney.
The meeting with Ticketmaster Mexico It was very productive, as they reached an agreement for the company to change its event cancellation policy.
Now, if an event is cancelled, they will have to refund 100% of the cost of the ticket, including the ticket price and the service charge. This policy has been applied in the United States, Canada and the European Union for years, but it will hardly be implemented in Mexico.
Sheffield reiterated that those who have had problems at Bad Bunny events, You can still report to Profeco to receive your refund. Complaints can be entered by calling Consumer Telephone (55 5568 8722) or by filling out the form that the Attorney General’s Office enabled in this link.
Editorial Team The editorial team of EMPRENDEDOR.com, which for more than 27 years has worked to promote entrepreneurship.