On December 09 and 10, 2022, the artist Bad Bunny appeared at the Azteca Stadium to offer a concert to the Mexican public. Despite the fact that both events were advertised as sold out in the first hour of presale, the days of the show there were several empty places.
In contrast, outside the venue, thousands of fans crowded around the gates complaining about not being able to gain access due to malpractice by the ticket office. ticket master. they accused oversold, cloned tickets, fake tickets and unprofessional staff, who instantly broke their accesses or invalidated them.
Faced with the chaos generated both outside and within social networks, the company responsible for ticket sales offered its “most sincere apology” and signaled its willingness to reimburse those affected.
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The news reached the very Government of Mexico. While President Andrés Manuel López Obrador asked Bad Bunny to appear for free at the capital’s Zócalothe Federal Consumer Attorney (prophecy), reported that they would investigate the ticket seller, who has been accused in past events for the same reasons.
There were no resale of tickets or cloned tickets, announces Profeco
According to Profeco data, the balance was 2,000 people affected in the first concert and 110 in the second. However, the head of the Attorney General’s Office, Ricardo Sheffieldruled out ticket overselling or ticket cloning.
Last week we met with Ticketmaster in relation to the concert of this Bad Bunny artist and we saw some videos in which it is noted, especially from the concert on Friday, that there is an empty space where those people could have actually entered. So, it is ruled out that it was a double sale, it was not sold twice“, he asserted.
Why were Bad Bunny fans unable to enter the concert?
Ticketmaster argued to Profeco that the confusion stemmed from the ticket registration system. In a nutshell: the system crashed. However, the company has already started with returns, which are 100% of the cost of the ticket plus 20% compensation for the payment of the service.
The final agreement, given all this event, is that the ticket office will have to change its return policy (at least in Mexico). In these situations or given a cancellation by the artist, Ticketmaster will have to deliver 100% of the cost of the ticketincluding the service charge.
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