- Among the indications is to use an inclusive language to refer to people.
- The new protocol is mandatory for all IMSS workers and seeks to offer a service without discrimination to LGBTTTI patients.
- Every June 28 marks the World Day for Sexual Diversity.
The Mexican Social Security Institute (IMSS) launched the Patient Care Protocol for patients in the community made up of Lesbian, Gay, Bisexual, Transsexual, Transvestite, Transgender and Intersex (LGBTTTI). With this, it endorses the commitment to advance in services that guarantee equality and non-discrimination to strengthen a culture of human rights.
Who should follow it?
This Protocol will be of general and mandatory observance for the public servants of the Institute, within the framework of their functions, powers and responsibilities. They must also follow the principles of respect for human rights, the right to equality and non-discrimination, free development of personality, consent and confidentiality.
Likewise, it undertakes to publicize the offer of education, training and awareness that allows the transformation of the Institute to continue towards the recognition of new realities, different family structures and promote spaces of respect.
š June 28 World Day of the #SexualDiversity.
Claim the human rights and freedoms of the LGBTTTIQ+ community. š³ļøāš š³ļøāā§ļø pic.twitter.com/HwvV9Io5RZ
ā IMSS (@Your_IMSS) June 28, 2022
The IMSS indicated that guaranteeing social security improves living conditions not only for eligible persons, but also extends it to their families.
General objective
Establish guidelines that promote equal, dignified and non-discriminatory treatment in health and social security services, as well as in work spaces, towards people who, due to their gender identity, orientation or expression, belong to the lesbian, gay, bisexual, transsexual, transvestite, transgender and intersex (LGBTTTI) populations, or are on some gender-sex identity spectrum.
Dignified treatment of LGBTTTI people
In their interaction with LGBTTTI people and populations, Institute staff must:
1. Provide quality care and respectful and dignified treatment that includes:
ā¢ Respect for human rights and the characteristics of the person.
ā¢ The information is complete, truthful, timely and understood by the entitled person or user, or by whoever is responsible for it.
ā¢ Manifest interest in the person, their messages, sensations and feelings.
ā¢ Kindness and empathy.
2. Speak to people according to the gender identity and expression with which each one behaves. For it:
ā¢ Use the social name and the corresponding pronoun (masculine/feminine/neutral) that the person tells you.
ā¢ Calling the person by their last name when it is not certain whether the name that appears in the records is the one they use or it is not possible to confirm it.
ā¢ Inform the person that for the purposes of the procedure or service requested, the legal name that proves their legal personality will be used in the generated documentation.
ā¢ Use inclusive language to refer to people. For example: āperson entitledā, āuser personā or ādo you have a partner?ā.
ā¢ Avoid the use of expressions that indicate gender when it is not known and/or sexist, discriminatory or offensive words in relation to sex, gender and their expression.
3. Listen without prejudice to peopleās requests, taking care of verbal and body language to refrain from expressing surprise, fear or rejection before the person to whom the service is provided. Examples:
ā¢ Verbal language: do not use nicknames to address or refer to a person, nor make jokes, teasing or any degrading expression that discriminates, humiliates, ridicules or makes the person feel bad.
ā¢ Body language: do not make gestures or gestures of rejection, such as widening your eyes in surprise, twisting your mouth or making faces of displeasure.
4. Avoid at all times making negative questions related to the personās gender identity or sexual orientation.
5. Provide services and assistance with the best possible disposition, within the scope of its powers, taking into consideration the particularity of the request by LGBTTTI people and populations.
6. Ensure at all times the unrestricted respect for the human rights of LGBTTTI people and populations and zero tolerance for any act of discrimination.
7. The treatment of homoparental and lesbomaternal families must be objective, respectful and empathic, avoiding undermining the dignity of any member of said families.
For now, The new IMSS manual for the care of LGBTTTI patients can be consulted at this link. Remember that its application is mandatory and has the objective of offering a service without discrimination to all people.