Nevertheless, the official Twitter page “BadBunnyTour” reported that Ticketmaster is canceling non-refundable tickets. Expansion explains the reasons why Ticketmaster may cancel your tickets.
Reasons Ticketmaster May Cancel Tickets
1. The customer did not collect their tickets
According to the company tickets can be canceled if they are not picked up by customers during the period indicated at the time of purchase.
Depending on the event you want to attend, Ticketmaster notifies customers of the time they have to pick up their tickets. Thus, tickets that are not collected by customers on time are canceled by the company.
The company invites all users to verify and comply with the times to collect their tickets and avoid being victims of cancellations.
2. The purchase was not completed
All purchases made at the ticket office go through a customer data verification process, in which the company reviews personal and payment card information, in addition to waiting for authorization from the issuing bank.
In the event that the personal data or the credit or debit card do not match those of the bank, or that the financial institution does not authorize the transaction, the purchase of the ticket will not be processed.