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Telcel is one of the leading telephone companies in the Mexican market and thus one of the most popular brands in the country.
With a series of complaints in networks is how Telcel users sought to defend themselves from the failures registered by the telephone company.
The error on the platform where one of the users is accused of having expired data since 1970, is part of the irregularities that were recorded this weekend.
Edgar F. Lopez He denounced on his Twitter account how Telcel reported in his account that the mobile data to which he is entitled expired in 1970, a decade in which the use of this spectrum for navigation or communication through messaging apps did not yet exist.
Apparently my data expired 50 years ago and I didn’t even take it into account, your platform was a fiasco Telcelbut no month you forget to charge, terrible service”, criticized the user in networks and as this complaint a long list of reports for poor service accumulated in networks, warning of the problem they had with the telephone, due to intermittence that this registered Tuesday.
Apparently my data expired 50 years ago and I didn’t even take it into account, your platform was a fiasco @Telcel but no month you forget to charge, lousy service. pic.twitter.com/nUtJ2BwNFy
– Edgar F. Lopez (@Edlop10) May 24, 2022
The user victim of telephone calls
Telephone companies and, in general, services focused on mobile media, such as smartphones, have been the stars of terrible trends due to faults in your services. In case of Telcel This Tuesday is just a reminder of other unfortunate incidents such as the one that occurred recently with the entire Facebook application ecosystem, which is why, replacing WhatsApp, Telegram downloads skyrocketed.
The user is a victim of faults On the part of telephone companies and apps, the interesting thing to see is that when this happens it is a question of true tragedies that seem to have no qualms at the moment they occur.
Activist consumer in networks
Consumer activism in networks is a profile that has spread widely in the market and in this spirit that has even joined company managers giving way to a phenomenon known as CEO activism, where the great leaders of companies take positions on issues on the agenda such as inclusion, the environment and other issues that are important conjunctures for consumers.
With this binge of topics is that activism has become increasingly relevant and at all levels of course.
Within the telephone industry, companies such as Telcel or AT&T dominate the cell phone segment.
Expect the crisis at any moment
The brand crisis you experience Telcel today Tuesday is proof of the challenge that these brands have, in being able to create practices that have become increasingly bold before the consumer.
As always, protocols and prevention are crucial to be able to anticipate these events, otherwise growth as a brand is not achieved and mediocrity is ensured in these spaces.where it is increasingly difficult to be able to resolve reputation in the face of the volume of replicas that are made due to mistakes or errors.