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Even after finishing his trip, the driver chose to emotionally support his passenger, which earned him a 5-star rating.
Uber is the best-positioned company that offers private transportation services in Mexico.
The costumer journey is of vital importance for a brand to gain the trust of its customers.
An Uber driver has heard the story of a passenger and her heart is brokenwhich is why he has chosen to support him, even after his trip has ended.
The platforms that offer private transport services they have become part of the daily lives of millions of people, who have found a more modern alternative to their need for vehicular transportation, which they can access from the palm of their hand and an internet connection.
This is due to various factors, such as the wide variety of forms of payment (debit, credit, cash, etc.), GPS tracking that can be used to verify the route to be traveled (in addition to allowing it to be shared with someone confidence), discounts, its reputation, the added value and a supposedly better service compared to other more traditional means, such as conventional taxis.
Among them, the Mexican consumer has shown to have their respective favorite brands; According to a report by The CIU, Uber prevailed at the time with 80 percent favoritism in the Mexican marketwhile in second place Cabify was positioned with 14% preference, Didi in third with 4% and then Beat and Easy Taxi with 1% each, exposing the marketing and management work that each one of these companies has done.
A user on social networks has exposed her particular case where, after a night at the club and having had a talk about her heartbroken, an Uber driver chose to give him his best wishes and lift his spiritseven after having finished his trip, since he chose to send her a particular TikTok with a phrase of loving overcoming.
@ale.garciamn Excellent service @Uber 😂😂 thanks for the free therapy #uber #fyp #LOL #humor #ex #peda ♬ original sound – Ale Garcia 🦷
But this does not end in TikTok, but rather the driver chose to send him a voice note saying “remember plebs that it is not there, it is not there”, a fact for which the passenger seems quite grateful and applauds the Uber driver and his “excellent service”.
Although this type of action may not be well received by all passengers (who do not like to make small talk with their drivers), some partners have chosen to provide a type of support to their passengers and let them talk about all kinds of “therapies” to let off steamputting on high its efficient customer service and service attitude.
There are different elements for which a client can return our products or services to the consumer or not, among them, the attention with which he is treated.
The costumer journey is of vital importance for a brand to gain the trust of its customers and these are constantly betting on choosing one company over the others (taking into account that there is currently a wide range of options when it comes to solving one of our needs), a fact where the attitude of the employees can even have more power than the same brand.
Employees of a business or brand are probably the first interaction of a customer to start their buying processso they must earn your trust through a good service attitude or else this could result in an unfinished sale.
An example of workers who have raised their customer service attitude, we find it at the time with that Costco worker who, despite running out of checkout service, did not stop him from providing excellent customer service with a fun dynamic that allowed him to improve his shopping experience and, therefore, his relationship with the brand.
The attitude of service is essential for consumers to continue betting on choosing a brand and leaving aside the competition.
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