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The Internet user states that she does not understand why Walmart’s e-commerce service is “so bad”, as well as its customer service through social networks is “inefficient” and its “staff really does not know what it does, nor how it works your application”.
In another publication, he says that he does not understand why this service does not work well when other brand products such as Pick Up and Bodega Aurrerá are “precious” and that he has never had problems with that, but with Walmart, yes.
According to data from Statista, Walmart’s net sales have evolved globally between 2006 and 2021, registering billions of US dollars.
Walmart is one of the largest retail stores in the United States and Mexico. This importance is due to the large number of branches it has in various countries around the world and the wide variety of products and services such as e-commerce provided by this America company.
According to data from Statista, Walmart’s net sales have evolved globally between 2006 and 2021, registering billions of US dollars. During the period measured, the net sales of the leading retail company increased gradually until the last year, in which the highest figure was reached with approximately 555.2 billion dollars.
In this sense, the statistical platform indicates that “Walmart is the largest retail corporation of department stores and discount stores in the world. Although it now operates in 26 countries, Walmart had humble beginnings in the 1960s in Bentonville, Arkansas. The retail chain offers low prices and a wide selection of products, which has given Walmart an edge over the competition.”
Added to all these services is the brand’s incursion into e-commerce, of which many consumers have complained on social networks about its poor service.
Qualifies Walmart’s e-commerce service as “bad”
A tweeter identified as @Tweedlede_ shared a series of tweets detailing her bad experience shopping online at Walmart.
The first publication of the Internet user exposes that he does not understand why Walmart’s e-commerce service is “so bad”, as well as his customer service through social networks is “inefficient” and his “staff really does not know what he does , nor how your application works”.
In another publication, he says that he does not understand why this service does not work well when other brand products such as Pick Up and Bodega Aurrerá are “precious” and that he has never had problems with that, but with Walmart, yes.
And super real I don’t understand it because your pick up service is very good and the service of @BodegaAurrera it is beautiful, being that it is your “cheap” format of business
– Yaravi Gutierrez (@Tweedlede_) February 6, 2022
@WalmartMexico @WalmartMXyCAM or is your earthquake store in Cuautitlan Mexico just bad? Why, if so, does it activate more stores that can provide me with a good e-commerce service that call me if my products are not there and make sure that I am happy with my purchase?
– Yaravi Gutierrez (@Tweedlede_) February 6, 2022
“@WalmartMexico train your employees, where are your “golden rules” if they have no idea how your application works and they mark my orders as delivered according to them from the route. Do they think I don’t know their app? And they want to lie to me,” she says in another post.
The publications were answered by Walmart’s customer service on the social network, who requested the consumer’s data to follow up.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
In this case, it is very important for brands to provide customer service, let us remember that customer service “is a marketing tool, which is responsible for establishing points of contact with customers, through different channels, to establish relationships with them, before, during and after the sale”.
Likewise, the Temkin firm identified in a study that customers, after having a positive experience with a company, 77% would recommend it to a friend and that is just one of the reasons why it is important to provide an excellent service. to the customer. But in the opposite case, consumers also go to social networks to spread the bad about the brand.
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