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In the publication, the Internet user seeks to show that some brands like the ones he mentioned do not comply with customer service.
He also mentions that Profeso does not support consumers with their complaints either.
Social networks have become the best communication tool for consumers, since these media have a great reach throughout the world. This is the case of a consumer who complained about the customer service of brands such as Sears, Costco and even the Federal Consumer Protection Office (Profeco), qualifying that they do not support their users.
According to data from the new report by We Are Social and Hootsuite, it revealed that there are currently 4.62 billion network users worldwide, which represents a year-on-year growth of more than 10 percent.
Likewise, the same study details that the number of users of social networks is now equivalent to more than 58 percent of the total population of the world.
Importance of good customer service
Through his Twitter account, a consumer exhibited the poor customer service of brands such as Sears and Costco.
The Internet user identified on the social network as @jorgebj published that the customer service of both brands does everything except “serve you”, for which he added that this service that should be managed by humans is completely computerized, so they do not respond to complaints. of its users.
He also added that the entity that should verify and regulate all complaints that are registered by consumers against a brand, such as Profeco, its customer service does not support the consumer.
paradoxes#Customer Support of @searsmexico #costco It’s anything but serving you. There are no humans you can talk to. They do not answer emails or whats.@Profeco @AttentionProfeco it’s anything but consumer support
It is easier to find roses in the sea, than these 3 respond
– Jorge E Botello 🇯🇴 (@jorgebj) June 3, 2022
In the publication, the Internet user seeks to show that some brands like the ones he mentioned and even the regulatory entity fail in the good service they provide to consumers with customer service.
Let us remember that customer service can be one of the points by which a consumer can stop consuming or follow a brand. When we talk about customer service, they are all the actions implemented for customers before, during and after the purchase or of a product or service.
Specialists ensure that good customer service is not only answering the user’s questions, but also helping and anticipating what they need and covering their needs effectively.
For its part, the latest Zendesk trends report details that 89 percent of consumers abandon a brand for its competitor after a single poor customer service experience. Como also shows that 75 percent of customers are willing to pay more to companies that provide a good customer experience.
These types of complaints are not the first to be registered on social networks against brands, since on one occasion a consumer exhibited the brands Sam’s Club and Walmart for the poor online shopping service.
A second example of complaints is also that of a consumer who exhibited what misleading promotions are like in Sam’s Club and alerted Profeco.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.
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