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An Oxxo cashier decided to brighten the day of a consumer of the brand, with a simple action.
The chain is one of the largest in Mexico, having proportionally more stores than Starbucks in the US.
One of its main commercial rivals is 7-Eleven, with more than 153 thousand branches in the world.
An Oxxo cashier decided to record the moment in which a loyal customer of the chain showed his happiness. This after the purchase of an unusual product, a rubber chicken.
Contrary to what it might seem, this simple action has made many users highlight their attention and, above all, the happiness of the client. Why? Well this is what happened.
Oxxo cashier action enchants a loyal customer; he offers her his “aPollo”
Through a video from her personal account, Carolina Sanders, presumably an employee of the brand, shared the video of one of the brand’s loyal consumers. However, he surprised the audience on TikTok because he does not usually buy what is conventionally bought.
In the video, the customer is shown asking for “rubber chickens.” According to the account holder, the customer visits the store daily asking about the chickens. “Since I’ve met him every day, he asks me if there are new chickens, ha ha ha. He is only missing two ”, she describes.
What earned him applause from the digital audience was that he showed his support for the customer. Upon learning of her visits, the cashier intentionally saved a chicken for the loyal consumer. In the video, she even shows how she “jokes” with him, making him believe that she has already sold herself. However, in the end she shows him the chickens that are still in the store.
This is the video shared by the user:
@carosanderss Since I’ve met him every day he asks me if there are new chickens hahaha he only needs two#oxxo #oxxotiktok #fyp #chickens🐥 ♬ original sound – Carolina Sanders
With this, the Oxxo cashier showed that it is possible to make a customer happy with a little help.
“An Oxxo in every corner”
The brand from Monterrey expresses itself as one of the most important in Mexico. Since its arrival in 1978, the company has managed to consolidate itself with thousands of franchises in the country. Its concept is the result of the mixture of various business proposals. It allows the sale of alcoholic beverages, at the same time that it is expressed as a mini-supermarket and a grocery store. For this reason, this concept is very similar to that used by other competing stores such as 3BExtra and 7-eleven.
Considering the competition, 7-Eleven is one of the most successful in the world. According to data provided by the brand itself, this has more than 153 thousand branches in the world. However, in Mexico, Oxxo has managed to capitalize on the market, being as large or larger, in terms of the number of branches in Mexico, than Starbucks in the United States.
The chain has grown so popular today that recently, in the paper “Global Powers of Retail 2022, Resilience Despite Challenges,” provided by Deloitte, it appears in site 81 worldwide. This places it as the best positioned in all of Latin America.
Likewise, retail chain store revenue in 2021 they were 13 thousand 58 million dollarsthis being a contraction of 3.7 percent compared to 2019, this due to the restrictions of the pandemic.
For this and much more, the chain has become one of the most chosen by Mexicans. This can also be seen on social networks, where a large number of influencers have managed to position themselves through their work on the brand.
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