Cryptocurrency exchange OKX suffered outages after major infrastructure provider Alibaba Cloud announced a hardware failure at Alibaba Cloud’s Hong Kong data center.
Alibaba Cloud Hong Kong’s IDC Zone C server went offline on Saturday around 10 PM ET and did not pick up for more than 7 hours at the time of the report. The on-chain data further confirms that OKX did not process any transactions during this period.
The Alibaba Cloud website shows that the Hong Kong (China) server hosts three Availability Zones, operational since 2014. The cloud provider confirmed the outage via an official announcement, as shown below.
While announcing the service interruption, OKX revealed that it is working together with Alibaba Cloud to resolve the issues. “The funds are safe. We are sorry for the inconvenience caused,” the statement added.
There is currently an intermittent connection error with our cloud provider which is affecting the user experience. Our dev team is resolving it with them. Funds are safe. Sorry for any inconvenience caused.
—OKX (@okx) December 18, 2022
There is currently an intermittent connection error with our cloud provider that is impacting the user experience. Our development team is working it out with them. The funds are safe. We feel the inconvenience caused.
Meanwhile, users are unable to withdraw or deposit funds, while some claim their account balances are faulty and show $0 available. Many investors have confirmed that their trades have stopped halfway and have expressed concern about possible losses.
OKX has not yet responded to Cointelegraph’s request for comment.
In early December, Avalanche blockchain partnered to power Alibaba Cloud’s Node-as-a-Service initiatives.
APAC’s largest cloud service provider, Alibaba Cloud, has expanded support for #avalanche!
This integration enables developers to easily launch their own validator nodes, with access to @alibaba_cloud‘s plug-and-play infrastructure and suite of products. https://t.co/MlXTOYuJgG
— Avalanche (@avalancheavax) December 2, 2022
Alibaba Cloud, the largest APAC cloud service provider, has expanded its support for #Avalanche.
This integration allows developers to easily launch their own validator nodes, with access to the plug-and-play infrastructure and @alibaba_cloud suite of products.
As Cointelegraph reported, the partnership aims to develop new tools to launch validator nodes on Avalanche’s public blockchain platform in Asia. The integration will allow Avalanche developers to use Alibaba Cloud’s plug-and-play infrastructure as a service to launch new validators.
During the announcement, it was revealed that Avalanche hosts more than 1,200 validators and processes approximately 2 million transactions daily.
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