North American companies are the ones that will arrive in Mexico the most, bringing with them suppliers due to the geographical proximity and the fact that they have a large operational and industrial stock in the country, he comments.
The leader of HSBC Mexico says that there is a lot of interest from Asian companies that sell products in the country such as microchips, medical products, and for aviation.
“We are seeing real cases of companies that are hiring warehouses, logistics centers, that are having factories built to come to Mexico and operate. Nobody beats us in global relations that seek the bank’s support for when they move to Mexico,” he details.
However, for this investment relocation trend to spread, Jorge Arce considers it necessary to guarantee compliance with the rule of law and the reduction of violence in the country: “We have to make sure that high-impact violence disappears, we need a firm rule of law at the federal, state and municipal level. There is still a lot to do, but I think we have made a lot of progress on the issue of the environment”.
The commitment to branches and digitization
HSBC knows that its clients continue to carry out transactions in the branches, so in 2022 it has modernized 20% of its 879 branches in the national territory.
Although the bank is committed to physical channels for customer service and -in 2022 it invested more than 100 million dollars-, Jorge Arce anticipates that next year they will launch their 100% digital account.
“We are going to launch a fully digital account, N4, which I think will be the best experience on the market for a new account,” he says.
Of the more than 6 million digital customers that HSBC has in Mexico, half of them already do digital operations in the app and they expect the number to triple in the following months.