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Former boxer Jorge “Travieso” Arce went to his Twitter account to denounce the “bad service” that Aeromexico provided him.
In his tweet he explains that the airline changed his flight on March 3, that they did not allow him to get on the previous flight and that they wanted to charge him more.
Without waiting, the digital pulse supported the former boxer’s complaint and demanded that Aeroméxico solve the poor service they provide to their users.
Social networks have become the place where many people share their complaints and denunciations of a brand or person, whether of public interest or in general. This is the case of the public figure and former boxer, Jorge el “Naughty” Arce, went to his Twitter account to denounce the “bad service” that he was given on a plane trip with the airline Aeroméxico, a complaint where the Federal Consumer Protection Office (Profeco) also came to light.
According to data from the Statista platform, social networks have approximately 3,000 million Internet users who use them regularly. Also, specialists point out that this is a figure that is expected to continue to increase gradually based on the parallel increase in mobile device users.
With that number of users around the world, it is very easy for a post or content to go viral, turning it into a large-scale “news” on the various digital platforms that currently exist.
One of the main complaints that can be found on social networks is mainly against brands and companies by consumers. Since they see it as a window to display the bad experience they suffered as a client of a firm, whether it is recognized or not.
A study prepared by the Customer Experience platform Emplifi, entitled “11 key aspects that consumers expect today from their brand experiences”, details that 86% of a total of 2 thousand consumers, surveyed in the United States and the United Kingdom, highlighted the possibility of abandoning a brand to which they are loyal after two or three bad experiences regarding the service offered by their call center.
The report also adds that while 49% admitted that they had already made such an abandonment during the last 12 months.
Jorge el “Naughty” Arce explodes on Twitter against Profeco and Aeroméxico
Using his account on the social network Twitter, former boxer Jorge el “Travieso” Arce denounced the poor service provided by the Mexican airline Aeroméxico, and also to Profeco for not solving his complaint and that of other users.
In his publication that registers more than 60 comments and 74 retweets, the public figure explains that the airline changed his flight on March 3 and did not allow him to get on the previous flight, as they also want to charge him more.
Scullion @Aeromexico you’re shit Linea, because of your fucking eggs you changed my flight ✈️ and you won’t let me get on the flight before, and now you want to charge me, fuck your mother how many times you breathe and I punctured her @Profeco what’s the use for cock they never do anything, I want to fuck them HDSPM
– Jorge Arce (@EltraviezoArce) March 3, 2022
Without waiting for the digital pulse, he supported the former boxer’s complaint and demanding Aeroméxico to solve the bad service they provide to their users.
“If they do what they want with the passengers as if they give you the ticket. They don’t respect people’s time at all.“says one of the comments.
“They applied it to me on a flight to Guadalajara (oversold) who arrived 6 hours late…” wrote another Internet user.
Like this complaint against Aeromexico, there are also several on Twitter against other airlines such as Viva Aerobus and Volaris, where it is the consumers themselves who exhibit the oversold flights, delays and poor service that they provide.
As is the case of a user identified as Yessica Fernanda (@Yess_Alvarado), who He reported on Twitter that VivaAerobus personnel allegedly stole more than 100 thousand pesos in personal items, after his suitcase was opened at some point on a trip between Mexico City and Chihuahua.
This case dates from 2021 and VivaAerobus took action on the matter, but the truth is that this type of incident is reported by hundreds of users who are victims of similar experiences.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story.; however, so far it has not been received. The note will be updated in case of a response.
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