The faults from the bank HSBC continue and have now left users without their biweekly payment.
The cards credit and debit have become essential for workers to receive their biweekly payments, as well as make purchases online and others transfers banking to be able to make the different payments of expenses of different services, so that the digital banking tools they have a high value in today’s society.
Various banks are present around Mexico and the world, however, there are some that manage to stand out above others, among the best known are BBVA, Banorte, Citibanamex, HSBC, among others. However, on various occasions these banks have presented some failures in your systems, causing users to find themselves in complications when wanting to withdraw money from ATMs, make deposits, transactions, etc.
Recently, one of the most important banks in Mexico, BBVA, had presented complications of this type with its clients, who were affected by wanting to access both physical and digital services, causing their image to be affected and the quality of their services. services were in doubt. So much so that they even opted for a strategy to compensate your consumer damages, however, with the passage of time these continued to show annoying on social media and making complaints.
Since last October 10, users of social networks have been in need of presenting complaints and reports to HSBC por failures in their systems, in addition to bad experiences, even managing to overcome by a lot the failures of BBVA. Before these faults, HSBC He mentioned in his twitter account that they were presenting some intermittencies, so they suggested using another means of payment.
We are already going for 3 days with the “little inconvenience” 🤦🏻♀️ https://t.co/gwBupNG1wX
– Karla Campuzano (@kampuzano) October 12, 2021
Despite this, time has passed, the fortnight has arrived and users are still reporting failures in these services, and the user’s response to the bank is to change companies.
They have been with this story for a week and at the branch they only limit themselves to saying wait and be patient, a week without being able to pay or use ATMs.
And as they say, as soon as you can change banks
– iván 🇲🇽 (@ 1van_Rz) October 15, 2021
@HSBC_MX oooo again the system crashed. The same thing happened 4 days ago and today in a fortnight. They do not serve ATMs or debit payments anywhere. No withdrawal at the window! #ascodebanco
– Israel (@Israel_Negrete) October 15, 2021
I’M LOSING MONEY !!!!!! No deposits enter! I mean it is #fortnight !!!!! Hire new ENGINEERS, if they don’t know where I give them contacts.
– Carlos Merino (@carlosmerinosoy) October 15, 2021
A high number of users report that they are having faults by HSBC, affecting some payments that must be made and directly affecting the image of the brand.
Taking into account that faults They are occurring nationwide, the problem takes more than a couple of days, and it has even affected fifteen users, the image of the brand is being affected. This event is causing the consumer to perceive poor crisis management, in addition to deficiencies in your customer service, which could represent the loss of some users.
The previous case of BBVA showed us that recovering from the drop in services of this type is not an easy task, however, that brand did not have problems for so many days in a row, as HSBC has had.
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