You may be a Finetwork client and have contracted fiber with 300 Mbps of bandwidth and receive good service. But it’s time to move, you have to move to another address. Changing the gas or electricity supply is easy because you only have to request it by phone, the installation is already done and you don’t have to do anything in your new home.
However, with Internet access things change, it is inevitable to have to install new equipment, see what we do with it router old, the same we even have to pay a penalty for not fulfilling the previously signed stay and even pay for the new installation. All this for not thinking about how long it will take to install the new line. Many doubts arise that are resolved and explained under these lines.
Check the coverage of the new address
The first thing we must do when we think about moving the Internet access service to another address is check if connection is possible with Finetwork. For this, the company offers us a coverage finder in the Web page.
We will introduce the name of the Street of the address to which we moved and the application itself will show us some suggestions with the different streets in Spain that have that name, we click on the correct one. We indicate the number of portal and click on the button Check.
If so, the search engine will need us to indicate the flat or that we select it from the list, click on See coverage. The new window will confirm that there is Finetwork coverage and will let us contract the available services in that location through the web if we want.
Finetwork offers its services through Vodafone Enabler Spain (Lowi) as indicated on the web. This is a subsidiary of Vodafone, Therefore, the coverage of both fiber and mobile telephony covers most of the national territory with the quality of the red operator.
Change conditions
Each Internet operator has your own protocol to carry out administrative procedures and it is convenient to know how to carry out a management such as the change of address in the Internet service.
Cost
The process of change of address it has no cost, in addition, by continuing to be customers promotions will not affect us that we could have enjoyed by signing up
In the case of having contracted a convergent package (fiber + mobile), we will have to pay the cost of the new installation as compensation for the advantageous conditions that have been enjoyed at the time of registration. The price of the installation is 96.80 euros VAT included.
Deadlines
The company offers a term of 15 calendar days to request management change of address, which includes the cancellation of the previous line and the new registration.
This request can be do jointly and in the same procedure the appointment with the technician in the new address would be made. For this reason, if we still do not know the exact date, it is better to wait to request the change since in case of delay in managing the registration of the new line we could incur extra expenses or penalties for unfulfilled stays.
Permanence
The permanence of Finetwork for fiber lines is 12 months and its breach would imply the payment of the proportional part of the period not enjoyed over an amount of 96.80 euros (VAT included).
In any case, the change of address implies a 12-month extension of the stay Internet service regardless of whether you have already signed a prior commitment or have paid the cost of the previous installation.
Router
In any case we will have to return the router or the devices that have been assigned to us with the registration of the line. During the next 24 hours after requesting the change of address, we will receive an SMS on the mobile phone that we indicate with a shipping code.
We will pack the router or devices in their respective boxes and include the assigned shipping code in the received SMS. If there are two devices, we will have to pack them separately and each package will have a shipping code. Once the packages are prepared we will go to the post Office nearest to return them, this procedure will not entail any cost for us if we do it within 15 days of receiving the SMS.
How to request the transfer
The recommended way is to do it by telephone, although there is also the possibility of contacting the company by written.
By phone
The best way to request a change of address in Finetwork is to do it by phone by calling customer service 1777 (free call) from 09:00 to 22:00 any of the 365 days of the year.
It is a process that is carried out in two parts: on the one hand we will request the cancellation of the previous line and on the other, we will manage a new discharge at our future address. If we carry out this procedure in a period of less than 15 days, it will be a line transfer. If we unsubscribe and become clients again after that period, it will be processed like any other new client registration. This may affect the permanence penalties that we have signed.
To request the cancellation we will receive an SMS on our mobile with a link through which we will have to attach the signed unsubscribe request as well as a photocopy of the front and back of our ID.
If we can request the high in the new address Because the customer service technician has confirmed the coverage in that location, we will also make an appointment directly with the technician for the installation of the line and the router.
Written
We can request a change of address without having to call by writing to [email protected], requesting that the company call us through the link in the upper right corner Need help? We call you FREE + or filling in the Contact Form of the web.
If we request a change of address by email or through the form the company will contact us by phoneIt is the only way to complete the process to be able to properly identify ourselves as holders of the line.
Contact Finetwork
If we need to contact the company to make any consultation regarding change of address In the Internet service these are the contact channels:
- Telephone: 1777 (toll free).
- Email: [email protected]
- Post mail: Finetwork, Avda. San Luis de Cuba 7B 03600 – Elda (Alicante).
- Social networks (all with DMs activated): Facebook, Instagram and Twitter.