How would we feel if one day we woke up wanting to create web content on our Wix platform and when we tried to log in, we couldn’t access it? Perhaps we would be alarmed and nervous thinking that we will no longer be able to access our account that we have worked with so much effort. But, calm down, do not worry! This problem has a solution and this post is prepared to help you.
There are several reasons why such a situation could arise. Maybe you forgot your password or it’s a browser problem. There are also other reasons that we will explain later and what you must do to access your Wix account.
Forget password: Common issue preventing access to Wix
When we try to log into the account and our mind makes a trick on us with the password, then let’s try to reset it by going to the “Forgot your password?” Section. After you press this option, check the “Reset my password” section and click “Continue”. An email will be sent to us, maybe it will fall into the Spam folder or spam, with a link to reset it.
What will we do if, when resetting the password, we still cannot log into Wix?
The solution could be to clear the cache of our browser. To do this, be sure to close all open browser tabs, including the one on the Wix website. Open a new window in the browser and use this keyboard shortcut: Ctrl + Shift + Delete or Cmd + Shift + Delete if you have a Mac, to display the options to clear the cache.
To clear the cache in Chrome, we do the following: Let’s visualize the menu that is displayed next to “Time interval” and mark “All periods”. Now select “Cached files and images” and after clicking “Clear data”, close and open Google Chrome.
In the Firefox browser, we press ” Temporal range to clean ” and select “All”. We make sure that the box to clear cache is checked and click “Clear now”. We close and open Firefox.
Each browser has its specific script, we just have to follow the instructions they present to clean the cache. If the problem persists after applying this, we could try flushing our DNS or disabling the extensions and add-ons from our technical assistant.
Another option we have is to verify that cookies are not blocked. For this, we will go to the browser settings and we will make sure to enable them.
Alternative if we can’t log in to Wix due to forgetting email
Wix has an account email locator. By locating ourselves in that window, we will be asked to insert the address or URL of the website that we have created on the platform and we will give it “Follow”. In case the email is still not provided, then we must send a “Ticket” with the important information.
What to do if we do not have access because we lose the phone or do not have access to the email address?
In these cases, the page will invite us to fill out a form to verify the ownership of the account. When it opens, we must answer everything that is asked of us, even if we are not sure of the answer, and explain in detail the problem that is being presented to us. We will add an email to this form where we receive the response to our request and we will wait for them to analyze it and contact us.
It may be due to various situations that we are unable to log into our Wix account. We have shown you how to solve the most common problems that arise and we hope that it will help you solve your problem. Let us know how you have been and if this information has been useful to you.