A social media user accuses Aeroméxico of stealing his belongingsgetting some not-so-welcome offers for this one.
The transport aerial It is of vital importance today, taking millions of people to different destinations, in addition to those shipments made by parcels that contribute to economic growth at an international level. According to the graph of Statistical where it shows the annual evolution of passenger air transport revenues worldwide, since 2009 and registering 374 billion dollars, this figure has been constantly climbing until it reaches 607 billion dollars; however, the pandemic directly affected this industry with a drop of more than 50 percent to 189 billion during 2020.
Despite this, there is no doubt about the high number of passengers who constantly make trips through various airlines, allowing them to take their respective suitcases with their belongings, either in terms of hand luggage or checked luggage, where passengers lose keep this in mind and trust companies to take care of your property along the way.
Despite this, on several occasions airline customers have reported some inconsistencies in checked baggage, since some products they carried with them tend to “disappear”, representing considerable image damage to these services, which can be solved by effective follow-up of complaints.
A consumer has exposed via social networks that accuses Aeroméxico of stealing his belongings, which together represented an approximate value of 15 thousand pesos; before this, the customer service of the brand has tried to find a solution and was offered two alternatives; among them, receive a voucher for the amount of 4 thousand Mexican pesos in services of Aeromexico and, the second, compensation in the amount of 3 thousand pesos in cash as a deposit to his credit card.
Given this, the user has shown his disagreement where the options provided by the airline have not been enough, since he mentions: “Aeroméxico “wanting to reward me”“. Likewise, other users have also shown their disagreement with the brand in similar situations.
How did you do to me? They stole around 5,000 pesos, also in accessories and some glasses, and they never answered me, they only sent a sheet of paper by email.
– The Fugitive (@tacodetripita) February 1, 2022
What a bad thing that happened to you too, one day after I received the mail with the folio they sent me another one asking me for invoices and they answered me with that joke, I recommend that you send them again with the folio and invoices in case what do you have
– Antonio Morales (@Antonio53851829) February 1, 2022
This time the user accuses Aeroméxico of stealing his belongings and to the airline’s customer service for not providing an adequate solution to their inconsistency, which could damage their brand loyalty.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, the brand refused to give a position.
provide a good customer service it is of vital importance to ensure that consumers continue betting on trusting a brand, thus increasing its value and their respective income.
According to a report from Zendesk57 percent of people consider that customer service is the main attribute that makes them feel loyal to a brand, demonstrating that today it is of vital importance that companies provide solutions and adequate attention in terms of customer service is concerned.
The provide a customer service effective and sufficient can be done in various ways, including through social networks; We found an example of this some time ago when BBVA surprised a consumer with its effective follow-up when he blocked an account, but thanks to his network monitoring, he managed to unblock it at the right time so that his client could pay for the operation of his pet.
Providing good customer service can enhance consumers’ experience with a brand, as well as affect brand perception.
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