- The ISO 9001 standard is the highest level of quality that an establishment can reach.
- It guarantees patients that every time they go to a hospital they will receive good care, regardless of who treats them.
- The new certifications obtained were for outpatient oncology and oncosurgery, equipment maintenance, pharmacy management, maternal-fetal medicine, and undergraduate internal medical training.
Public health fulfills a very important function in our country because it is in charge of caring for those who have less. While at present it is not enough to meet the patient’s expectations, they must be exceeded. The competition is increasing and is the livelihood to achieve the best continuous. In that tenor, an ISSSTE hospital stands out for being the best in the Institute, do you know which one it is?
In the first instance, in 1959 the decree was published with which the ISSSTE was officially born. One of the objectives was to be a complement to the IMSS but now focused on federal and state government workers.
Since then it has achieved quite a noticeable evolution. To date, it has just over 13 million beneficiaries. Although within its network of hospitals there is one that stands out from the rest for its high levels of quality.
The best ISSSTE hospital
In this case it is the Regional Hospital “Gr. Ignacio Zaragoza” and the sample is the six ISO 9001:2015 quality certifications that he has just received. With this, it already accumulates 25 valid accreditations and recertifications in this standard.
The director of the Regional Hospital with the highest productivity in the institute, Carlos de Jesus Lopez Moralesspecified that the newly certified processes are: medical and surgical oncology outpatient consultation, medical equipment maintenance, pharmacy management, maternal-fetal medicine, and training of undergraduate interns.
“We chose these services in conjunction with the workers in charge of their operation, because they are very sensitive for the rightful habitant.”
In that sense, Being certified is a way of providing certainty to the staff in the domain and the application of standardized quality protocols, This helps them perform their duties more efficiently.
In addition, the beneficiaries are given the certainty that each time they go to these areas of the hospital they will receive good care, regardless of who attends them.
He indicated that the pharmacy closes the circle of optimal care for the beneficiary. It is sought that patients, from the time they enter to the time they leave the Regional Hospital “Gr. Ignacio Zaragoza”get a good impression of the ISSSTE health services and feel satisfied with the care provided.
Other areas in which the best ISSSTE hospital stands out
Other services with current certifications or recertifications in ISO 9001:2015 for years in this hospital, are: blood laboratory, radiology and imaging, food and dietetics, physical medicine and rehabilitation, palliative care and pathological anatomy.
Likewise, tuberculosis laboratory, lactation, gastrointestinal endoscopy, digestive physiology laboratory, urology, neonatology, control of medical licenses, occupational medicine, training of resident physicians, immunology and allergy.
With the support of the authorities of the General Directorate and the Health Regulations Directorate, it is a commitment of the hospital and institute staff to gradually increase the ISO 9001:2015 guarantees to generate standards of operational quality in the care of beneficiary persons.
In the fetal medicine service, the gynecologist and perinatologist, Serafín García Mendoza, pointed out that working with quality standards in the care of women with complicated and high-risk pregnancies contributes to reducing morbidity and mortality and delivering healthy babies to healthy mothers.
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