Complaints against Ticketmaster are recurrent, where many consumers point to Profeco to intervene.
Customer service is one of the main factors why a brand can lose a consumer.
It is not a secret for anyone the number of complaints and complaints that are registered on social networks against the ticket office company Ticketmaster, where the main consumer is the poor customer service that the brand provides, where many agree that they do not have a via telephone that attends them and that their digital media through the social network Twitter never respond or solve complaints. Given this, an Internet user and user of the brand shared how he managed to obtain a response from the event company’s customer service with a hack.
Currently the x-ray of the current consumer is a bit intolerant of brands that do not provide good customer service and this is shown by leaving bad reviews against a firm, many times they even make them tendencies before the digital pulse due to their bad practices in this important factor.
Zendesk defines customer service as “the process of resolving buyer issues before, during, and after a sale.. This includes handling complaints, technical support and customer assistance.
This definition is reflected in the data from a survey conducted by American Express, which details that 70 percent of consumers say they spend more money with companies that offer good service.
Hack to receive customer service from Ticketmaster
With the advent of social media, consumers are more free to share their experiences with the brands they consume on a daily basis, That is why on these platforms they share videos and reviews where they show the other important data.
This is the case of a tiktoker who, through a video on the digital platform, showed how they can get Ticketmaster’s customer service to attend to him and solve his problem.
The Internet user identified as @pancakes_sb indicated in his recording that in the month of February he had bought tickets at the brand to see Alejandro Fernandez in Guadalajara, and he bought them with the Rappi digital card, but when he went to pick them up in downtown Ticketmaster in Puerto Vallarta, they told him that his card was not authorized.
Given that, the employee who attended him at the center explained that he had to contact the brand’s customer service through its digital platforms or even on a WhatsApp channel, but this means did not work for him since he was not attended to nor did he receive a response on his case.
Likewise, he explains that after not receiving help in these media, he went back to the brand center, where the employee told him that he could not do anything, so he had to tell him aggressively that he would call the line they have. enabled with customer service to solve the delivery of your tickets.
“I would not attack a person who is attending you, but in this case it was necessary, because they are in collusion in some way, it was necessary for me to really mark the line that I manage. He grabbed the phone, dialed Ticketmaster and quickly asked me for my number and after 10 minutes someone from Ticketmaster called me and they solved his problem within half an hour, ”says the Internet user.
@pancakes_sb Reply to @reynabarragan19 so I managed to contact ticketmaster #ticketmaster #tickets #center of attention #alejandrofernandez #Concert #Festival ♬ original sound – Rob pancakes
After giving his advice, other Internet users thanked him and commented that they should apply it since, as he mentioned in his video, the service that the brand has enabled does not serve any of its consumers.
The complaints against Ticketmaster are recurrent, where only this week they were registered after opening the sale of Corona Capital tickets and presenting various complaints about their sale and virtual rows.
Now read:
They exhibit racism in supermarkets in Mexico; “I prefer to go to the local market”
Mediacom Mexico wins in Radio and Audio, at the start of Cannes Lions 2022
Bodega Aurrerá refuses to scrap measures against Covid-19, despite consumer complaints
