The new CEO of starbucks, Laxman Narasimhan, apparently wants to learn the business from “the trenches.” This Thursday, the executive director informed the employees of the cafeteria chain that every month he will work half a day as a barista in some random location.
Narasimhan thus makes his debut in the leadership of the company. The executive took over from founder Howard Schultz this Monday, but has joined the company since October. Since then he has been preparing to assume the position.
The CEO even took the 40-hour course that all Starbucks baristas must take and donned the iconic green apron, he reported. CNBC.
A commitment from the new CEO of Starbucks
This symbolic act of visiting the chain’s cafeterias at least once a month is part of the actions that Narasimhan is taking to calm things down between the company and its baristas.
“To stay close to the culture and our customers, as well as our challenges and opportunities, I intend to continue working in stores for half a day each month, and I look forward to each member of the leadership team also ensuring that our customer centers support stay connected and engaged with the realities of our stores to discuss and improve,” he wrote in a letter to employees Thursday morning.
Just before the inauguration of the new Starbucks CEO, more than 190 company-owned stores voted to unionize. The company has faced several months of complaints of unsafe working conditions, demanding hours and a lack of staff, according to data from the National Labor Relations Board.
Before joining Starbucks, Narasimhan was CEO of Reckitt, which owns brands like Lysol and Durex.
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