Microsoft has long been expanding its operations beyond home or business computing. The Redmond Giant via Dynamics 365 has a lot to say about systems ERP and CRM in companies. This is what has happened with FedEx, which today announced the new stage in your multi-year agreement.
FedEx and Microsoft reach the new phase of their agreement
Microsoft and FedEx today released more information about the next phase of their multi-year partnership, which they first announced in 2020. On January 24, they both revealed that are working to combine FedEx network intelligence with Microsoft Dynamics 365. The objective is to create an offer of “logistics as a service” cross-platform for retailers, merchants and brands.
In 2020, Microsoft said it would work with FedEx to use analytics to improve its supply chain and shipping time visibility. At that time, they announced FedExSurround, FedEx’s first customer-facing offering on Azure. Announced in April, it was made available in December 2020. FedEx Surround uses AI, machine learning, and analytics to proactively monitor risks (such as weather disruptions and traffic delays) for packages along the way. along a delivery route.
Today, the workers have indicated that FedEx data integration with Dynamics 365 Intelligent Order Management will be available to customers based in the United States in the second half of 2022. Dynamics 365 Intelligent Order Management uses data and AI to create an order management application that can be integrated with ERP and CRM systems. They said the system will provide data and visibility into the FedEx network.
Every business is subject to modernization and FedEx aspires to lead the transport sector after having acquired TNT a few years ago. We will see if with the help of Microsoft it manages to adapt this sector to the new times.
