- Index hide1 Aspects such as mental and physical health have been placed as part of the new concerns of the fierz albiral.2 Derived from social distancing and the health crisis, companies have begun to reassess the importance of the workforce within their structure.3 The employee experience plays a role in both internal and external perception of the brand and its services.
Aspects such as mental and physical health have been placed as part of the new concerns of the fierz albiral.
The employee experience plays a role in both internal and external perception of the brand and its services.
Derived from social knowledge, global health crises and the immersion of technology and digitality, as a key part of the new normality, society has begun to experience a process of change, this within all its aspects, both social and labor, so aspects such as the employee experience have become increasingly important.
Currently, the workforce has begun to prioritize aspects such as physical and mental health care, as well as integrating new labor policieslike the home officea tool that proved to be of the utmost importance during the forced confinement, this under the search for job improvements.
Employee experience as a tool for growth
Within a reality asleep due to the immediacy offered by social networks, experiences have become an essential part, not only for brands, but also for consumers and workers, due to the fact that the growing number of active users within the network , they have taken digital platforms as the great window to give evidence of everything that is important to them to share.
It is due to the pressure generated by digital communities that brands obtain invaluable feedback, since it is through digital conversation that they can organically approach the feelings of the communities, so today the employee experience helps make or break brand reputations, as noted by Melissa Arronte, Medallia Employee Experience Global Practice Leader.
“Many managers make decisions that have huge financial implications about the Employee Experience every day, but they make these decisions without data, instead relying on intuition, anecdotes, and their own personal experiences and biases. That is why we need to measure the Employee Experience, to change this paradigm and really enable data-driven decision making throughout the organization”, says Melissa Arronte.
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