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The complaint of a bad federal procedure escalates in networks because it is a host of Foro TV, a key medium in the communication of news on television.
Among the most common complaints we have seen on networks are complaints of poor service.
Genaro Lozano is driver of TV Forum and a simple complaint has become a great anecdote of how challenging it is to carry out a procedure today, whether in the government or in a private institution.
Given this, denouncing bad practices or endless processes on social networks helps escalate bad practices and how necessary it becomes to be able to improve processes and, as a denounced brand, communicate the changes that are being made in the face of these debts.
Undoubtedly, increasingly relevant practices have been created in the market where the display of bad practices ends up generating a culture among consumers and patents a unique challenge of understanding what the consumer values.
The decision of a host of Foro TV
Lozano, who is the host of Foro TV and a well-known influencer, discovered that he has two CURPs in his passport renewal appointment and the fact confirms the deficiency that exists in procedures both in the government and in the private sector.
The incident is also an interesting case, because it shows the importance of social networks to publicize bad services, especially when they occur to personalities with great influence on networks.
These measures also show how important it becomes to understand the scope of a message and how valuable it is to be able to develop better strategies for the consumer.
I went to renew my passport and they told me that I have two CURPs… how is that possible??? @SEGOB_mx #Renapo.
Now I have to do face-to-face bureaucratic procedures…– Genaro Lozano 🌈 (@genarolozano) January 17, 2022
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