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There are approximately 574 thousand grocery stores scattered around Mexico.
The presence of “special” clients is inevitable, but businesses must still take care of offering an optimal service.
57 percent of customers think that the main attribute that makes them feel loyal to a brand is customer service.
A shopkeeper has chosen to show the networks the most common demands of your customersmaking a creative video about it.
Today there are countless small retail stores scattered throughout Mexico, where large franchises have achieved an effective position in the consumer’s mind by locating various branches in strategic points that have allowed them to grow (as is the case with Oxxo and 7-Eleven stores, to name a few); however, those small grocery stores continue to be attractive places to offer their customers some essential products in their daily lives, both with basic basket items, cleaning items, among other opportunities to explore.
According to information from the Government of Nuevo León, In the national territory of Mexico there are approximately 574 thousand 141 grocery storeswhile on the other hand there are 6 thousand 67 supermarkets and 53 thousand 553 mini-supermarkets, demonstrating that these small businesses or grocery stores manage to solve the economy of millions of families, as well as their respective suppliers, intermediaries, etc.
Taking into account that these spaces are proclaimed as indispensable for millions, these shopkeepers usually live with all kinds of customers on a daily basis, so they must be responsible for providing optimal service so that they return to buy from them, even in the face of the most demanding demand.
A shopkeeper on TikTok has chosen to show Internet users some of the situations he experiences every day, creating his own ABC of the shopkeeper where he shows all kinds of acts that he witnesses with his clients, as well as some of his demands.
@soyeldennis Put in the comments other things related to the store🤣 #shop #for you #fypシ #soyeldennis #viral #like #foryou #fun ♬ original sound – I’m the Dennis
E for “it’s very expensive”, F for “trust me”, J for “jijo… there isn’t any”, M for “my mom told me to trust me”, R for “quick sir, I’m in a hurry”, are some of the the demands that this shopkeeper shows on his customers in his creative ABCshowing that, in the business world, workers can come across all kinds of consumers who might even want to drive you crazy with some requests that go against the regulations of an establishment, but you still have to make sure offer a quality service, like a professional.
To lead a business to success, it is not enough just to offer products of interest to the consumer or attractive services, but also our attitude of service towards customers can play a major factor when our customers decide or not to trust us to buy again.
According to the Zendesk Trends report, the 57 percent of consumers think that the main attribute that makes them feel loyal to a brand is customer serviceshowing us the importance of carrying out a relentless service, despite the inconsistencies that may arise along the way.
We find an example of this with that Didi delivery man who opted for put excuses aside and provide personalized serviceafter a user chose to give him an “extra mission” that was not within the typical conventional delivery service, earning the applause of Internet users, the consumer’s confidence to continue using the brand and even taking over a good tip.
It is essential to provide good customer service to achieve customer loyalty, regardless of how demanding it may be.
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