- Index hide1 The consumer asked the retail brand for an explanation for having the bathrooms without privacy protection.
The consumer asked the retail brand for an explanation for having the bathrooms without privacy protection.
To date, the brand has not explained why bathrooms are not a safe space for consumers.
Consumer complaints have become a recurring content on social networks, as these platforms have a wide reach. This is the case of a consumer who exhibited the Sam’s Club brand for having the bathrooms of a branch without walls, which is why she feels insecure.
A recent report by We Are Social and Hootsuite, revealed that there are now 4.62 billion network users worldwide, representing a year-over-year growth of more than 10 percent.
Given these data, it is normal to understand how people use these social networks to complain about the bad experiences they have in the retail sector.
Consumer exposes Sam’s Club for having bathrooms without walls
Through her account on the social network Twitter, the consumer showed how there are the bathrooms without walls in the Valle Real branch, located in Zapopan, Jalisco.
The Internet user identified as @NoemisrGDL asked the brand why the bathrooms are in such conditions, where there is no privacy between the people who use them.
Likewise, the consumer shared an image where three toilets can be seen without the separations that function as walls between them, so the people who use the bathroom of that branch will not be able to have any privacy.
The consumer did not explain in her tweet if the brand clarified why the bathrooms are like this, so she chose to write to her through the social network Twitter. The publication, which dates from June 4, has not been answered by the brand, since the consumer He has only obtained a generic response from the firm where they request his data and tell his story through a private message to provide a solution.
Faced with the complaint that draws attention since it shows the lack of privacy of consumers in said branch of the brand, he obtained several responses from the digital pulse, where they criticized the firm’s measure and also requested a response.
But many also created comments indicating that it is a brand strategy for Pride month.
“It is to promote healthy coexistence and human relations,” says one of the comments.
“They are inclusive bathrooms,” says another Internet user.
This type of complaint is one of those that are registered on social networks, where many are due to a bad shopping experience or even receiving poor customer service, As an example, a Soriana consumer reported terrible customer service online after receiving her order.
As well as through the social network TikTok, a consumer shared the bad experience that she supposedly lived while she was in a Walmart branch after being asked by branch security to search his minor son.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, for which Merca 2.0 requested the position of the brand in order to tell both sides of the story; where the brand replied that this case is already being handled by the customer service area, who will promptly follow up on the user’s complaint.