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The Internet user narrated in various tweets where he decided to label the businessman Carlos Slim, after buying a TV online at Sears and it was “used and deteriorated”.
He also explains that before opening the television that he bought in the store, he ordered another product that, according to the brand’s e-commerce service, the delivery date was between February 3 and 10, but currently the package has not yet arrived. .
Many other users used this thread of complaints against both brands, to also express and exhibit the bad attention to which they are also victims by the firms.
Social networks continue to be the preferred tool for people to report the bad experience they have with the brands they consume on a daily or occasional basis. This is the case of a user who posted a thread on his Twitter account where he narrated and complained to businessman Carlos Slim for the poor service provided by the Sears and Claro Shop brands, belonging to Grupo Carso.
Today social networks have an importance in a consumer’s purchasing decision. According to data from the marketing and advertising agency ODM Group, details that 74% of consumers rely on this type of platform to make their purchase decisions.
Other research by Forbes highlights that up to 78% of the purchases of a person with access to social networks are influenced by the publications and the presence of a brand on these platforms.
That is why brands currently have to take very good care of the service they provide to their customers through these digital platforms, since they also count when the consumer seeks to know about the customer experience provided by a firm.
Claim Carlos Slim on Twitter for poor service from Sears and Claro Shop
Through the social network Twitter, a netizen identified as @uliseshrivera
shared with the digital pulse the bad experience as a consumer that he had with the Mexican brands Sears and Claro Shop.
The Internet user narrated in various tweets where he decided to tag the businessman Carlos Slim, after buying online a TV at Sears and the purchase recently opened it and that’s when he realized that the screen was “used and deteriorated”.
He also explains that before opening the television that he bought in the store, he ordered another product that, according tohe e-commerce service of the brand, the delivery date was between February 3 and 10, but currently the package has not yet arrived.
On that phone, they attend very badly, excuse me, but 0, 0, 0 customer service, they repeat like robots “Your cancellation is in process until @ThingsDiCasa inform us that you already have the article “Who are those Things? I DON’T KNOW THEM, I DIDN’T GIVE MY MONEY TO THEM…
– Ulises H Rivera (@uliseshrivera) March 5, 2022
How much time do they need to be able to pass a status from “in process” to CANCELED? A click? A signature? Inge himself needs to screw up everyone involved in his entire sales system so that they get their act together and don’t leave his good name in disrepute. I said.
– Ulises H Rivera (@uliseshrivera) March 5, 2022
Given this, the tweeter shared part of the response from the brand’s customer service on Twitter where they explain that the process of canceling your product is still in process and that you will be notified when the refund is made.
If they are very dark, Neta! The response from @searsmexico 🤦♂️ pic.twitter.com/f9C1v8hV6M
– Ulises H Rivera (@uliseshrivera) March 5, 2022
“They are very bad in service, process, follow-up. There is no boss to whom you can tell or claim, that’s why I went to the mere boss of bosses the Inge @carlosslim, to see if he puts them in the shot, before they burn their brand @searsmexico more “, explains the tweeter in another of the tweets.
Many other users used this thread of complaints against both brands, to also express and exhibit the bad attention of those who are also victims by the firms.
“I ordered a TV from February 10 and to date nothing. I already complained on the phone, mail and here. I have seen so many similar cases that I am also close to canceling, but I have waited because I still see that there are problems there”, wrote another user.
This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story.; however, so far it has not been received. The note will be updated in case of a response.
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