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She buys croquettes at Chedraui and is disappointed to find bugs inside the bag.
Twitter became the window through which the consumer exposes her claim.
A few weeks ago a similar case occurred in Bodega Aurrerá, where some worms were also found in croquettes.
Disappointment was what a consumer of Chedrauiafter, As he reports on Twitter, he found bugs in the croquettes for his “perrrhijo”.
Bodega Aurrerá, Soriana, Walmart, Chedraui, among others, are some of the options available to consumers today to satisfy their needs first-hand.
In times of economic recovery, retail stores are of great importance to consumerssince these represent a great opportunity to find an immense variety of products.
Although there is still a bit of mistrust among some consumers regarding returning to stores, on the other hand, they generally already have their favorite establishment, either because of the quality of the products they offer, the service within the same store, among other things.
Chedraui, in this context, is one of those that has shown significant growth in recent years. Until 2019, according to data published by Statista, the Mexican company dedicated to the retail industry recorded revenues of approximately 129 thousand 400 million pesosa figure that represents an increase of around 11.6 percent compared to what was reported in 2018.
On the other hand, also in that year, Grupo Chedraui already had 431 self-service stores, that is, an increase of around 2.1 percent compared to 2018.
Bugs in croquettes disappoint Chedraui consumer
However, as is usually natural, complaints and claims regarding the services offered by brands are the order of the day, especially on Twitter, which has become the favorite complaints window for users.
This happened with a consumer of Chedraui, who, through said platform, claims the store for selling food for her “dog” that contains, in addition to croquettes, bugswhich he exhibits in a video he shared in his tweet.
According to what the tweeter relates, when she opened the bag of croquettes that she purchased at one of the Chedraui branches, she found said “surprise”, which is why, in addition, she has made a call to the Federal Consumer Protection Office (Profeco).
Here more evidence, eye @Profecobranch office #chedraui Star Hills #CDMX purchase made today May 18 20:06 hrs pic.twitter.com/IVYnL9cGpx
— TJ Miralrio (@OptMiralrio) May 19, 2022
And it is that, once again, Chedraui’s quality control has been questioned, since the product, as shown by the consumer, could represent a severe damage to the health, in this case, of the dog.
Given this, the Federal Commission for the Protection against Sanitary Risks (Cofepris) says that.
“Health complaints are intended to inform this authority of the facts, acts or omissions in health matters, which, according to the perspective of the complainant, represents a risk or causes damage to the health of the population”, it is read on the portal of Cofepris.
The trend of the so-called “perrhijos” is becoming more consolidated in a society that has decided not to have children. Even in some countries, such as Spain, pets (dogs or cats) already have their own official identification.
In addition, the consumer is also looking to offer the best for their pets and, in turn, brands have begun to adapt to these recent demands.
A few weeks ago, in Bodega Aurrerá the case of a bag of croquettes of the Ganador brand was reportedwhich, similar to the one reported by the Chedraui consumer, contained worms inside.
@WinnerCroquette@Purina
I’m sorry to disturb you, but I would like an answer; When giving croquettes to my puppies, I check what they have #wormswhat could be the cause of this, its expiration date is until December 2022
He is a Premium Small Breed Winner. @Profeco @SheffieldGto pic.twitter.com/LdI70EXZDb– Javier Santillan (@chaizze) May 3, 2022
It should be noted that this only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, so Merca 2.0 requested the position of the brand in order to tell both sides of the story; however, so far it has not been received. The note will be updated in case of a response.