500,000 euros to an OMV for serious infringement

500,000 euros to an OMV for serious infringement

The CNMC is responsible for analyzing that all operators comply with current legislation and do not exceed the limits for their customers. However, despite the operators being very careful, there are times when they break the law. Y Lycamobile It has done so by not giving up some data required by the CNMC.

This has been announced today by the National Commission of Markets and Competition, which has penalized Lycamobile, property of MoreMobile Group from June 2020, with 552,000 euros. The reason for the sanction was failure to comply with its obligations to supply data of your subscribers through the SGDA, the subscriber data management system managed by the CNMC.

SGDA: very important to save lives

The SGDA It is a platform used by emergency services, operators to compile telephone directories, and those who provide services of telephone consultation about subscriber numbers. In it, all customer data is updated to the latest to be able to more easily identify customers if necessary.

Thanks to this number, emergency services and authorized agents can quickly identify who is calling in case of need. The emergency telephone numbers that have access to the SGDA are:

  • 112 Emergencies
  • 061 Health emergencies
  • 062 Civil Guard
  • 080 Local Fire Services
  • 085 Provincial Fire Services
  • 088 Autonomous Police
  • 091 National Police
  • 092 local police

appear in the SGDA it’s optional. By default, we are all part of it, but in the event that we do not want our data is accessible, the client must notify the operator, unlike what happens with the Robinson List. After communication, the operator will have 10 days to upload the updated data. After that, the customer data will not be able to be consulted by providers of telephone directory services or consultation services such as 118XX numbers, but they will continue to be accessible to emergency services and state security forces and bodies.

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40% reduction for assuming fault and paying promptly

The SGDA has been in operation since April 2016, and until May 2021, Lycamobile you have not supplied the information of your subscribers to add them to the system. As analyzed by the CNMC, the operator only registered information on a quarter of its subscribers between December 2020 and April 2021.

Therefore, the CNMC has determined that the operator has committed a serious administrative offense for non-compliance with the obligations established in Circular 1/2013, on the procedure for supplying and receiving subscriber data.

This infraction entails, therefore, a sanction that amounts to €552,000. The payment made by the operator has been reduced because they have recognized their responsibility in committing the offence, and they have also paid the penalty in advance. In the case of not having applied the two 20% reductions, the operator would have had to pay 920,000 euros. The payment, moreover, has already been made, thus renouncing the right to dismiss or waiver by administrative means against the sanction.